Chess , Cricket , Music
Rohit Thakur
Sr. Executive
New Delhi
Summary
An ambitious, highly motivated and energetic sales executive with excellent results and development skills. Experience of direct sales in various industry. Results orientated professional with a proven ability to get results, generate revenue, improve service as well as reduce costs.
Overview
4
4
years of professional experience
48
48
years of post-secondary education
Work History
Business Associate/Voice
HALCOM MARKETING PVT LTD
09.2019 - Current
- Process
- Incoming and Outgoing calls to USA clients looking for Mortgage support
- Understand customers concern and provide appropriate solutions over the call
- Responsible for increasing net profits over the of job responsibilities
- Involved in customer service to increase company benefit
- Training personnel and helping team members develop their skills
- Organize CRM activities as per the process requirement
- Responsible for developing a strong professional network and utilizing that network to bring in new business referrals on a regular basis
- Achieving required targets as set up on daily basis
- Cultivated strong business relationships with customers to drive business development
- Ensure to bring customer satisfaction after every call with proper closure.
Advisor, Customer Support/Chat Process
CONCENTRIX
12.2016 - 03.2018
- Maintain healthy group dynamics taking care of customer satisfaction over the chat
- Strive for team consensus and win-win agreements
- Ensure discussions and decisions queries toward closure
- Expertise in planning & monitoring sales development strategies
- Motivated team leader skills, guiding and controlling
- ProfessionalExperience
- Marketing
- Experience of territorial sales activities, customer handling, client relations and retention
- Gathering industry data and analyzing spend patterns to highlight the potential for future growth
- Communicating new products to potential clients
- Proven ability to maximize sales opportunities by creating professional sales script and building rapport with potential new and existing customers.
Education
B.Com - Accounts & Finance
Delhi University
M.Com - Accounts
IGNOU
Skills
Managementundefined
Interests
Timeline
Business Associate/Voice
HALCOM MARKETING PVT LTD
09.2019 - Current
Advisor, Customer Support/Chat Process
CONCENTRIX
12.2016 - 03.2018
B.Com - Accounts & Finance
Delhi University
M.Com - Accounts
IGNOU
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