ROHIT VERMANI

• Drive projects that improve support-related processes and our customers' technical support experience
• Help Enterprises define IT and business processes that work well with cloud deployments
• Analyze the environment and improve service delivery.
• Creating a collaboration framework which includes defining processes to mitigate risks of deploying changes/improvements.
• Creating Technical SOPs for L3, L2 and Service Desk.
• Streamlined internal workflows by automating manual tasks, leading to reduced errors and increased efficiency.
• Determines Infrastructure and operational requirements by analyzing client operations, applications, and programming, reviewing objectives with clients, and evaluating current systems.
• Mentored junior team members, fostering their professional growth and supporting the development of future organizational leaders.
• Design, create, deliver, and support the deployment of automation within Datacenter operations, and within DTMS
• Work with Technical leadership in the following competency areas - Datacenter operations, all type of OS platforms, Storage, Hyperconverged technology, Backup, AD, Citrix and automation, scripting languages
• Lead PoC/Trial proposals, including definition of trial scope, architecture, use cases and drive necessary management approvals involving different vendors and support team.

Awards and Recognition:

• Dell Game Changer Award - Single handedly Deploying and on boarding customers for the Password Vaulting and management solution.
• Dell Inspire Award - Hardening the Windows and Linux Infrastructure using Automation and GPO(Windows Only). Integrating Linux machines to AD.

• Work closely with the Solution Architects and study HLD and DLD before the project moves to the build stage
• Assist in Design/Architecture of AWS and Hybrid cloud solutions
• Help the Enterprise to define and refine processes to improve deployments
• Handling escalations/urgent requirements outside the business hours
• Installation, Configuration and Managing Windows & Linux Server deployed on VMware Virtualization platform
• Providing managerial and technical consulting in complex and critical projects like Upgrading the Infrastructure firmware and VMware vSphere suite consisting of vBlock 540 - Cisco UCS, Nexus Switches, Blade Server
• Upgrading Software VC, ESXi, vRA, NSX, etc
• Providing Level 3 Support for any break fix issues
• Smoothly transitioned work from onshore team to offshore team (Transitioned work from Germany to India)
• Providing RCA on critical issues and remediating them
• Works service and solution owners and internal and customer project teams
• Information gathering and direct dealing with the customer to fulfill customized infrastructure needs.

• Work closely with the Solution Architects and study HLD and DLD before the project moves to the build stage
• Assist in Design/Architecture of AWS and Hybrid cloud solutions
• Help the Enterprise to define and refine processes to improve deployments
• Handling escalations/urgent requirements outside the business hours
• Installation, Configuration and Managing Windows & Linux Server deployed on VMware Virtualization platform
• Providing managerial and technical consulting in complex and critical projects like Upgrading the Infrastructure firmware and VMware vSphere suite consisting of vBlock 540 - Cisco UCS, Nexus Switches, Blade Server
• Upgrading Software VC, ESXi, vRA, NSX, etc
• Providing Level 3 Support for any break fix issues
• Smoothly transitioned work from onshore team to offshore team (Transitioned work from Germany to India)
• Providing RCA on critical issues and remediating them
• Works service and solution owners and internal and customer project teams
• Information gathering and direct dealing with the customer to fulfill customized infrastructure needs.

• Working on Designing/deploying VMware VDI infrastructure using VMware View 5.0
• Administrating the Windows infrastructure
• Migrating Legacy infrastructure to Private Cloud
• Managing VMware Private Cloud consisting of 3000 servers
• Recommending Upgrade and preparing Assessment Plans
• Handling high severity & escalated incidents and requests with Service Level Agreement adherence
• Screening profiles and interview candidates for senior technical roles
• Remediating recurring issues in the infrastructure by finding the RCA and thereby reducing the incident counts.

• Handle Technical Escalations
• Provide floor support for VMware VDI (View 3.x and 4.x)
• Replicating Issues in Lab Environment
• Write Technical knowledge base articles both Public and Internal.

• Handle Technical Escalations for Windows Server 2000/2003/2008
• Provide floor support to other team members
• Replicating Issues in Lab Environment
• Write Technical knowledge base articles both Public and Internal.

• Software Installations
• Hardware Installations including Printers
• Troubleshooting Hardware and Software issues
• Solving all network issues.