PRADHAN SINGH

PRODUCT: Personal Loan

• Managing client base of Bkt 1 to Hard Bkt with agency and 4 locations
• Ensuring all the policies and procedures are followed as laid down by the management
• Responsible for meeting with Agency and agency manager for the territory targets
• Periodic review of Progress Vs objectives
• Responsible for dealing with external and internal Auditors and inspections and compliance

PRODUCT: SBL HL

• Ensured adherence to collection process and legal guidelines at all times
• Fostered a positive and enthusiastic work environment among team members

Product: Home Loan Collection

• Managed a team of collection executives responsible for home loan collections from X bucket to NPA
• Allocated collection tasks and monitored daily and monthly targets based on DRR (Days in Arrears) calculations
• Developed and implemented calling strategies for flows cases and shortlisted calling cases

Product: Home Loan Collection

Bucket : X BKT to NPA

• Manage and allocate collection tasks to collection executives on a daily basis
• Undertake and oversee the collection process for assigned portfolio
• Regularly track and monitor portfolio performance across specific buckets
• Attend to walking customers and ensure timely payment of their dues

• Dealing with customer and dealer regarding Tractor refinance and new tractor finance.
• Understand customer needs, requirements and create more opportunities to sell.
• developing new ideas to achieve sales growth. To maintain cordial relationship with internal and external clients.