ROHIT KUMAR YADAV
RANCHI
Summary
To pursue a challenging & dynamic career in an ever growing, vibrant & ethical organization. Attributes Dedicated, Self-Motivated, quick to take initiative. Self –Confident & assertive. Pleasant personality & well groomed. Good interpersonal & communication skills. Totally Workaholic Person. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
ERP Coordinator
Delhi Public School
RANCHI
01.2020 - Current
- Prepared proposals for new professional service and technology implementation when necessary.
- Defined and managed project implementation lifecycles clarifying deployment standards, managing resources and adhering to strict deadlines.
- Analyzed client systems, identifying vulnerabilities and recommending services as necessary.
- Used software tools available to solve problems in real-time, developing safeguards against future threats and protecting data integrity.
- Coordinated with vendors and company personnel to facilitate purchases.
- Consulted users to determine areas in need of improvement.
- Planned, tested and supported high-availability infrastructures.
- Analyzed equipment performance records to determine need for repair or replacement.
- Implemented and provided technical support for voice services and equipment.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
Teacher
MICA Educational Company Pvt. Lmt
RANCHI
06.2017 - 10.2019
- To Take Computer Class (Theory & Practical) from Std.- VI to IX
- To prepare Question Paper and Copy Correction post exam
- To prepare Report card and print them as per records and marks given by all subject teachers
- Assignment typing, question paper typing (English and Hindi)
- Computer Lab Maintenance (Both Hardware & Software)
- To be present on Exam Duty even on Non-working Days.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
Partner Developer Manager
Shakti Infotech Pvt. Ltd
Ranchi
09.2016 - 04.2017
- Provide Training to Resources of Partner Either Product or Skill
- Market Visit with resource for the better development
- Making Daily wise Report for Resource Development Schedule
- To encourage Partner resource so that they can achieve the monthly Targets
- To Help the Partner to achieve Monthly Targets in any manner
- To organize Small and Big Events as per requirement with the help of Partner to achieve the targets.
Team Leader
Fluxian Business Engineering Pvt. Ltd
03.2013 - 06.2016
- Handling customer queries on Desk, phone as well as by email
- Escalation Call Handling
- To Maintain the Call Drops And Meet The Daily SLAs
- Handling Incoming customer call if required
- Solving the queries of customer ASAP
- Briefing – Preshift & Postshift
- Making DCR (Daily Call centre Report) And DMR (Daily Mail Report)
- Call Auditing & Quality Feedback
- Daily Attendance Adherence
- To maintain co-ordination, co-operation & team spirit among on Floor Executives
- Guide and update executives about the products knowledge
- Preparing Weekly Roaster As Per The Daily Timely Shifts
- Prepare Training Modules And Provide Training To New Join And Also to Old Agents
- To Encourage The Team And Other Campaign Teams Towards the Company Goal
Education
Higher Diploma - System And Networking
NIIT
DHANBAD04.2012
CISCO CERTIFIED NETWORK ADMIN - Network And System Administration
CISCO
DHANBAD03.2012
Masters - Computer
Punjab Technical University
03.2012
Computer
GICTS COLLEGE
GWALIORSkills
- Software Management
- Remote Conferencing Support
- Infrastructure Planning
- Mobile Device Management
- Diagnosing Issues
- Hardware Expertise
- Quick Learner
- User Training
- Troubleshooting and Maintaining PC Software
- Assemble, Troubleshoot and Maintain Desktop and Laptop Hardware
- Understanding the Internetworking Technologies and devices
- Build And Implement Successful Small Network
- Working Knowledge of MS- Office Package (Word, Excel, Powerpoint, Etc)
Timeline
ERP Coordinator
Delhi Public School
01.2020 - Current
Teacher
MICA Educational Company Pvt. Lmt
06.2017 - 10.2019
Partner Developer Manager
Shakti Infotech Pvt. Ltd
09.2016 - 04.2017
Team Leader
Fluxian Business Engineering Pvt. Ltd
03.2013 - 06.2016
Higher Diploma - System And Networking
NIIT
CISCO CERTIFIED NETWORK ADMIN - Network And System Administration
CISCO
Masters - Computer
Punjab Technical University
Computer
GICTS COLLEGE
Interests
Hobbies
, Listening to Music and Singing Songs
Languages
Interests
Hobbies
, Listening to Music and Singing Songs
Languages
Similar Profiles
Saumya ShuklaSaumya Shukla
Primary Teacher at Delhi Public School, Dr. Virendra Swarup Education Centre, Delhi Public Secondary SchoolPrimary Teacher at Delhi Public School, Dr. Virendra Swarup Education Centre, Delhi Public Secondary School
Moumita Das ParuiMoumita Das Parui
PGT & HoD - Computer Science & Exam Coordinator at GD Goenka Public School, Dakshineswar (formerly Delhi Public School, North Kolkata)PGT & HoD - Computer Science & Exam Coordinator at GD Goenka Public School, Dakshineswar (formerly Delhi Public School, North Kolkata)
Brijesh JoshiBrijesh Joshi
PGT Political Science at Delhi Public School And Jaycess Public SchoolPGT Political Science at Delhi Public School And Jaycess Public School
Sanila SaadSanila Saad
ADMISSION COUNSELOR at DPS STS SCHOOL (DELHI PUBLIC SCHOOL)ADMISSION COUNSELOR at DPS STS SCHOOL (DELHI PUBLIC SCHOOL)
SACHIN KUMARSACHIN KUMAR
Senior Engineer – Civil at FIDESTO Project Pvt. LtdSenior Engineer – Civil at FIDESTO Project Pvt. Ltd