Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Publications
Websites, Portfolios, Profiles
Generic

RONAK JAIN

Mumbai

Summary

Project Management professional with a Master’s in Engineering Project Management from the University of Manchester, experienced in process improvement, performance analytics, and cross-functional operations across the UK and India. Proven success in driving efficiency—reducing costs by 10%, improving workflows by 10%, and maintaining 95%+ compliance through data-driven execution. Skilled in Excel, Power BI, SQL, and MS Project, with a focus on delivering measurable business impact through analytical insight and structured project delivery.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Process Improvement Analyst- Customer Operations

IAGL Ltd
10.2023 - 01.2025
  • Spearheaded workflow optimization projects to streamline booking and reporting processes across customer operations.
  • Built Excel-based KPI dashboards that tracked conversion, compliance, and service metrics, providing management with actionable performance insights.
  • Partnered with stakeholders to design and roll out standardized SOPs, ensuring consistent execution and measurable accountability.
  • Achieved a 10% increase in operational efficiency, a 25% reduction in customer complaints, and sustained 95% compliance performance.

Compliance and Performance Analyst - Insurance Services

Intelling Ltd
03.2023 - 08.2023
  • Conducted compliance audits and data analysis to evaluate sales performance and regulatory adherence within the insurance operations unit.
  • Designed compliance tracking tools and data reports that enhanced accuracy and transparency across departments.
  • Collaborated with management to identify process gaps and recommend improvements in onboarding and reporting frameworks.
  • Delivered measurable impact by maintaining 94% FCA compliance and driving a 71% sales conversion rate through data-backed process enhancements.

Process and Case Analyst

Teleperformance
01.2021 - 08.2021
  • Analyzed and optimized background verification workflows, identifying opportunities to automate checks and standardize reporting.
  • Managed large case volumes (450–550 daily) while maintaining 95% quality compliance, ensuring accuracy and turnaround efficiency.
  • Collaborated with internal teams to streamline audit processes, improving overall throughput by 20%.
  • Supported training and quality initiatives that improved adherence to client SLAs and operational standards.

Operations & Process Analyst

Padmavati Textiles
07.2019 - 12.2020
  • Led process improvement initiatives across order planning, vendor coordination, and logistics, enhancing operational efficiency across multiple regional suppliers.
  • Developed Excel-based tracking dashboards to monitor procurement KPIs and vendor performance, improving delivery accuracy and reducing stock discrepancies.
  • Implemented workflow optimizations that cut procurement costs by 10% and reduced delivery delays by 15%, ensuring data-driven decision-making for inventory control.
  • Collaborated with cross-functional teams to align planning, production, and dispatch operations, driving end-to-end visibility.

Education

Master of Science - Engineering Project Management

University of Manchester
Manchester, United Kingdom
09.2022

B.Tech - Mechanical Engineering

SRM Institute of Science And Technology
Chennai, India
05.2019

Skills

    Project Management:
    Workflow Optimization Risk Mitigation Resource Allocation Stakeholder Coordination KPI Tracking SOP Implementation

    Business & Data Analysis:
    Process Mapping Requirements Gathering Dashboard Reporting Trend Analysis Performance Monitoring Root Cause Analysis

    Technical Tools:
    Microsoft Excel (Advanced) Power BI SQL Microsoft Project CRM Systems Jira (Basic)

    Professional Strengths:
    Analytical Thinking Cross-functional Collaboration Process Improvement Decision Support Change Implementation

Accomplishments

  • Best Performer, Teleperformance, 2021-01-06, For exceeding quality and productivity benchmarks.
  • Star Performer of the Month, IAGL Ltd, For consistent KPI leadership.

Certification

Lean Six Sigma Yellow Belt – Process Management International, 2024

Languages

Hindi: First Language
English
Bilingual or Proficient (C2)

Timeline

Process Improvement Analyst- Customer Operations

IAGL Ltd
10.2023 - 01.2025

Compliance and Performance Analyst - Insurance Services

Intelling Ltd
03.2023 - 08.2023

Process and Case Analyst

Teleperformance
01.2021 - 08.2021

Operations & Process Analyst

Padmavati Textiles
07.2019 - 12.2020

Master of Science - Engineering Project Management

University of Manchester

B.Tech - Mechanical Engineering

SRM Institute of Science And Technology

Publications

  • Feasibility Study and Design of Electromagnetic Suspension Systems, IRJET, 4, 10, 2017
  • Biofuel Optimization using RSM, IJMET, 8, 8, 2017

Websites, Portfolios, Profiles

https://www.linkedin.com/in/j20ronak

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RONAK JAIN