Rondla Rohith
Sr. Associate - Account Management
Hyderabad
Summary
Very active professional with over three years of experience in account management and customer service and customer experience. Dedicated the time in building client relations and working on strategic initiatives. Have an ability to lead any sort of initiatives using the acquired skill. With the knowledge acquired from working on 35000+ cases, ready to take up any challenge and with over 1500 audits done to make sure that customer experience is on the right track.
Overview
4
4
years of professional experience
Work History
Sr. Associate - Account Management
Sutherland Global Services
Hyderabad
04.2024 - Current
- Worked as a QA specialist in customer experience.
- Reviewed requirements documents and developed test plans to meet customer objectives.
- Monitored resolution efforts, and tracked successes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our customer experience.
- Audited over 1,500 cases to check if the requirements are met.
Associate - Account Management
Sutherland Global Services
Hyderabad
04.2022 - 04.2024
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
- Resolved over 8000 cases through live chat and over 12000 through social media channels.
CSR
Sykes Bussiness Services of India
Hyderabad
12.2020 - 03.2022
- Developed strategies to improve quality of customer service delivery.
- Answered inbound calls, chats and emails to facilitate customer service.
- Followed up with customers to ensure their satisfaction.
- Performed account maintenance activities such as updating client information in databases.
- Resolved over 15000 cases through emails, chat and calls.
Education
Bachelor of Science - ECE
Guru Nanak Instituions Technical Campus
HyderabadIntermediate -
Narayana Jr. College
Hyderabad GED -
Dilshuknagar Public School
HyderabadSkills
- Timeline estimates
- Performance monitoring
- Project management
- Team leadership
- Schedule development
- Complaint management
Expertise in following tools.
- Khoros
- LivePerson
- Jira
- Okta
- Playvox
- Zendesk
- Ujet
Timeline
Sr. Associate - Account Management
Sutherland Global Services
04.2024 - Current
Associate - Account Management
Sutherland Global Services
04.2022 - 04.2024
CSR
Sykes Bussiness Services of India
12.2020 - 03.2022
Bachelor of Science - ECE
Guru Nanak Instituions Technical Campus
Intermediate -
Narayana Jr. College
GED -
Dilshuknagar Public School
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