Summary
Overview
Work History
Education
Skills
Timeline
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Ronni Freeman

South Bend

Summary

Accomplished and mission-driven financial services professional with over 11 years of progressive experience in both retail and the credit union industry. Known for rebuilding teams, strengthening workplace culture, and leading through times of transition and uncertainty. Recognized for a leadership style grounded in care, resilience, and integrity. Adept at overseeing branch operations, driving performance, and implementing member-centric innovations such as Interactive Teller Machines (ITMs). Committed to upholding the values of the credit union movement while fostering growth and stability. High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.

Overview

13
13
years of professional experience

Work History

Area Manager / Director of ITMs

Notre Dame Federal Credit Union
01.2024 - Current
  • Lead strategic direction and performance for multiple branch locations while overseeing the credit union's ITM (Interactive Teller Machine) program.
  • Drive innovation and efficiency in member service through digital banking tools.
  • Support and mentor branch leadership across the region, ensuring alignment with organizational values and goals.
  • Serve as a steady leader during transitions, promoting consistency, stability, and growth at every level.

Branch Manager

Notre Dame Federal Credit Union
01.2021 - 12.2023
  • Rebuilt and stabilized a branch team during a time of transition and organizational change.
  • Championed a culture of care, accountability, and high performance, transforming morale and team cohesion.
  • Strengthened internal culture and operations while navigating challenges with empathy and resilience.
  • Actively upheld the credit union's mission by leading with integrity and prioritizing both member and employee experience.
  • Consistently exceeded targets in member engagement, lending growth, and staff development.

Assistant Branch Manager

Notre Dame Federal Credit Union
01.2019 - 01.2020
  • Supported the branch manager in overseeing daily operations and team performance.
  • Played a key role in developing talent, ensuring compliance, and promoting a member-first service culture.
  • Helped lead the team through early phases of organizational growth and change.

Member Service Representative

Notre Dame Federal Credit Union
10.2017 - 01.2019
  • Delivered personalized support and financial guidance to members.
  • Recognized for consistently exceeding service goals and building strong member relationships.
  • Trusted team member during early growth and process improvements within the branch.

Teller

Notre Dame Federal Credit Union
06.2017 - 10.2017
  • Provided efficient and friendly transaction services while learning foundational credit union operations.
  • Built strong rapport with members and teammates, quickly earning trust and advancement.

Salon Manager

Tiki Tan Salon & Spa
01.2014 - 06.2017
  • Advanced from part-time associate to full-time salon manager while attending college.
  • Managed daily operations, staffing, training, and customer experience in a fast-paced service environment.
  • Maintained a loyal customer base and efficient team through hands-on leadership and service excellence.

Sandwich Artist

Subway
01.2013 - 01.2014
  • First job post-high school, where early work ethic and customer service principles were established.
  • Balanced food safety, speed, and quality service in a high-volume setting.

Education

General Studies, Business

Indiana University South Bend (IUSB)
IN, USA
01.2015

Skills

  • Multi-Branch Leadership & Strategy
  • Team Rebuilding & Culture Transformation
  • Interactive Teller Machine (ITM) Implementation
  • Member Service Excellence
  • Talent Development & Coaching
  • Financial Product Knowledge
  • Mission-Driven Decision-Making
  • Organizational Stability & Change Management
  • Communication & Conflict Resolution
  • Strategic planning
  • Team development
  • Branch performance
  • Effective communication
  • Conflict resolution
  • Business development and planning
  • Recruitment and hiring
  • Business development

Timeline

Area Manager / Director of ITMs

Notre Dame Federal Credit Union
01.2024 - Current

Branch Manager

Notre Dame Federal Credit Union
01.2021 - 12.2023

Assistant Branch Manager

Notre Dame Federal Credit Union
01.2019 - 01.2020

Member Service Representative

Notre Dame Federal Credit Union
10.2017 - 01.2019

Teller

Notre Dame Federal Credit Union
06.2017 - 10.2017

Salon Manager

Tiki Tan Salon & Spa
01.2014 - 06.2017

Sandwich Artist

Subway
01.2013 - 01.2014

General Studies, Business

Indiana University South Bend (IUSB)

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Ronni Freeman