ROOPA RAO

Karkala

Summary

Experienced banking professional with a strong background in regulatory compliance, KYC/AML procedures, and branch operations management. Demonstrated ability to ensure seamless banking operations while maintaining strict adherence to financial regulations, and delivering exceptional customer service. Skilled in risk management, account opening and maintenance, and document compliance reviews. Proven leadership in driving operational efficiency, employee development, and customer relationship management. Brings comprehensive expertise in banking procedures, time management, and strategic planning to consistently support organizational goals and regulatory standards.

Overview

years of professional experience

Certification

Work History

Branch Operations Manager

South Indian Bank

Shimoga

11.2013 - Current

Ensured seamless branch operations by maintaining adherence to banking regulations while delivering exceptional customer service.
With expertise in banking operations and procedures, KYC and AML regulations, account opening and management, customer service and relations, and compliance and risk management, I bring comprehensive knowledge and skills to drive excellence in banking.

Education

Bachelor of Business Management - Financial Management

Acharya Tulsi National College of Commerce

Shimoga

05-2013

Skills

Regulatory compliance and KYC procedures
AML procedures and risk management
Customer service and relationship management
Operational efficiency and team leadership

Branch operations management
Employee development and strategic planning
Document flow coordination and compliance reviews
Time management skills

Languages

Kannada

First Language

English

Proficient (C2)

Hindi