Roopini L
Bengaluru
Summary
Strategic Senior Manager, known for productivity and efficiency in task completion. Skilled in leadership, operational strategy, and financial management. Excel at communication, problem-solving, and adaptability to drive team success and achieve organizational goals. Accomplished professional adept at driving team performance, business strategies, and making data-supported recommendations for continuous process improvement. Skilled at identifying optimal tactics for motivating teams and engaging clients.
Overview
13
13
years of professional experience
Work History
Senior Manager
Aon India Insurance Brokers Pvt Ltd
04.2024 - Current
- I have been heading and managing a team across India, serving as the National Lead of Operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented customer service excellence for both internal and external stakeholders to enhance client satisfaction and loyalty.
- Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Coordinated with IT department to implement new technologies and systems enhancements.
- Oversaw talent acquisition, training, and development programs to build high-performing teams.
Manager
Aon India Insurance Brokers Pvt Ltd
Bengaluru
04.2022 - Current
- Oversaw operational tasks for the South region, alongside managing a team of four.
- Providing IT support for clients and corporations, along with the preparation of monthly endorsements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Ensured compliance with regulatory requirements and industry standards.
- Coordinating with the insurer to receive the endorsement in a timely manner.
- Handling an OPS team to provide an update to higher-ups with regard to the process compliance (endorsement completed, and brokerage received).
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Assistant Manager
Aon India Insurance Brokers Pvt Ltd
Bengaluru
08.2019 - Current
- Providing backend support to the Servicing team by managing the monthly endorsement and data requests received from clients.
- Coordinating with the insurer to receive the endorsement in a timely manner, and incorporating the same with the TPA's.
- Ensuring that an update is provided to higher-ups with regard to process compliance (endorsement completed, and brokerage received).
- Established processes for monitoring customer satisfaction levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant Manager
Medimanage Insurance Broking Pvt Ltd
Bengaluru
02.2017 - 08.2019
- Providing IT support for clients and corporations, along with the preparation of monthly endorsements.
- Working on premium calculations and coordinating with the insurer to receive the endorsement in a timely manner.
- Coordinating with the TPAs to ensure the database is updated with the endorsement received.
Executive IT Support
Prudent Insurance Brokers Pvt Ltd
Bengaluru
08.2014 - 02.2017
- Providing IT support for clients and corporations.
- Handling a team and ensuring the completion of work within the stipulated time.
- Prepared staff work schedules and assigned team members to specific duties.
Technical Support Executive
Firstsource Ltd
Bengaluru
04.2013 - 08.2014
- Created detailed documentation of technical problems encountered by customers and solutions provided.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Trained other team members in resolving complex technical issues that require specialized knowledge or skills.
Customer Care/MIS
Wipro BPO Pvt Ltd
Bangalore
12.2011 - 09.2012
- Corresponding with the customer and responding to the customer via phone and email with the resolution, by coordinating with various departments.
- Contacting the customers and helping them to resolve their technical issues on the phone line internet.
- Appropriate call handling of customers' queries, requests, and complaints.
- Ensuring the customer satisfaction metric is met during every customer transaction through the call center.
- Resolving the customer’s queries and concerns within the prescribed time.
- After getting into the CCOD/MIS managing queue and preparing the reports.
Education
B.Tech -
KSOU University
12.2016
Diploma - Computer Science & Engineering
RES Polytechnic
12.2010
SSLC -
GEM High School
12.2006
Skills
- Organizational improvement
- Business performance management
- Talent development
- Strategic planning
- Data analytics
- Operations planning
- Innovation management
- Resource allocation
Hobbies and Interests
- Reading Books
- Listening to Music
- Watching TV
- Curious to learn new things
- Photography
Languages
Kannada
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Telugu
Intermediate (B1)
B1
Timeline
Senior Manager
Aon India Insurance Brokers Pvt Ltd
04.2024 - Current
Manager
Aon India Insurance Brokers Pvt Ltd
04.2022 - Current
Assistant Manager
Aon India Insurance Brokers Pvt Ltd
08.2019 - Current
Assistant Manager
Medimanage Insurance Broking Pvt Ltd
02.2017 - 08.2019
Executive IT Support
Prudent Insurance Brokers Pvt Ltd
08.2014 - 02.2017
Technical Support Executive
Firstsource Ltd
04.2013 - 08.2014
Customer Care/MIS
Wipro BPO Pvt Ltd
12.2011 - 09.2012
B.Tech -
KSOU University
Diploma - Computer Science & Engineering
RES Polytechnic
SSLC -
GEM High School
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