Rose Ann Carroll
Huntington
Summary
Detail-oriented professional with a strong background in floral design and operations management. Known for delivering exceptional customer service and fostering vendor relationships, ready to leverage organizational skills to enhance client experiences and drive business success.
Overview
2027
2027
years of professional experience
Work History
Office Manager
Everything Flooring
Roanoke, IN
06.2017 - Current
- Directed scheduling operations for customer estimates and installations to enhance service efficiency.
- Facilitated communication between store owner, clients, and vendors to enhance collaboration and streamline information flow.
- Managed cash and carry and inventory processes.
- Oversaw vendor negotiations, fostering relationships that reduced costs and improved service delivery.
- Safeguarded confidential client and financial data to ensure privacy and trust.
- Delivered exceptional customer service by effectively addressing client inquiries and concerns through phone calls, text messages, and email correspondence.
- Managed payment transactions and maintained records to enhance customer satisfaction following product installation.
- Supported recruitment efforts for contract installers through interview coordination and contractor scheduling to ensure project needs were met.
Floral Designer and Sales
Blue Poppy Design
Warren, IN
10.2022 - Current
- Designed custom floral arrangements for weddings, funerals and corporate events, aligning with client preferences and themes.
- Guided junior designers through mentorship and facilitated public and private workshops to enhance skills and industry knowledge.
- Applied new floral design techniques learned at seminars to elevate customer experience and satisfaction.
- Collaborated with clients to interpret their visions into cohesive floral arrangements, ensuring compliance with budgetary limits.
- Oversaw comprehensive planning and execution of large-scale installations, coordinating logistics to guarantee punctual delivery and setup.
- Delivered exceptional customer service, efficiently resolving challenging situations.
- Enhanced customer loyalty by delivering outstanding service and consistently producing premium floral designs.
Floral Designer
Cottage Creations
North Manchester, IN
2016 - 2017
- Designed custom floral arrangements for various events, enhancing client satisfaction and visual appeal.
- Collaborated with clients to understand needs, providing expert recommendations on floral selections and styles.
- Maintained inventory of flowers and supplies, ensuring freshness and availability for daily operations.
- Assisted in setting up displays for special occasions, creating inviting environments that attracted customers.
Machine Operator/Forklift Operator
Metaloid
Huntington, IN
2014 - 2017
- Operated machinery to ensure efficient production flow and quality standards.
- Monitored production processes for compliance with safety regulations and operational procedures.
- Implemented process improvements that enhanced productivity and reduced waste during production runs.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
Education
Master Barber - Hair Design And Barbering
Academy of Hair Design Barber College
Indianapolis, INSkills
- Sales and marketing
- Vendor relationships
- Order placement
- Price negotiation
- Customer service
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Reliability
- Organizational skills
- Effective communication
- Active listening
- Relationship building
- Complaint handling
Timeline
Floral Designer and Sales
Blue Poppy Design
10.2022 - Current
Office Manager
Everything Flooring
06.2017 - Current
Floral Designer
Cottage Creations
2016 - 2017
Machine Operator/Forklift Operator
Metaloid
2014 - 2017
Master Barber - Hair Design And Barbering
Academy of Hair Design Barber College