Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Roshan MSK

Product Manager
No 41, Suresh Nagar Main Road, Valasaravakkam, Chennai

Summary

Dynamic professional with a proven track record in product development and client account management. Recognized for driving innovation, exceeding client expectations, and fostering sustainable growth. Proficient in cross-functional collaboration and market analysis. Committed to propelling business expansion within the sector through strategic initiatives.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
3
3
Certifications

Work History

Product Manager

Industrial Lubricants (Family Owned Business)
01.2022 - Current
  • Supervising day-to-day operations of online orders and retail supplies to ensure customer requirements and satisfaction are met.
  • Managing the industrial oil roadmap, defining business requirements, and achieving critical milestones, resulting in a 25% increase in company revenue in the first year.
  • Established strategic partnerships with 8 of the top 30 state manufacturing companies in Chennai, generating an additional annual revenue of ₹68 Lakh INR.
  • Conducting regular business reviews with clients to assess performance metrics, identify areas for improvement, and propose new solutions or features.
  • Performing monthly evaluations of employee performance, offering coaching and training to enhance work quality.
  • Developing and managing successful ad sales campaigns on platforms like IndiaMART and JustDial.
  • Maintaining structured analysis of target markets, clients, and documentation within the CRM system.

Systems Specialist

Citi
01.2020 - 01.2022
  • Served as the primary point of contact for clients, addressing inquiries, escalations, and resolving issues to ensure overall customer satisfaction.
  • Conducted onboarding and training sessions for customer success, specializing in ISA application onboarding and product training at customer events.
  • Meticulously documented training metrics, participant details, and post-training follow-ups to establish a streamlined tracking system.
  • Coordinated with the product development team to relay customer feedback and drive product enhancements.
  • Led operational design, ensured quality, and managed Workflow Specialists, excelling in ISA database management and analytical reporting for timely project updates.
  • Defined and developed application inventory tracker for maintaining 100 plus application access by monitoring inactive status via automation.
  • Implemented new hires and mentoring side-by-side to decrease ramp-up time and build solutions to improve productivity and TAT.

Senior Catalog Associate

Amazon
10.2017 - 08.2019
  • Obtained and evaluated customer feedback for product improvements, implementing ideas to boost sales.
  • Developed strategies for targeted process improvement with vendors and stakeholders in the hardlines and consumables category.
  • Participated in the SOP revamp program, coaching internal associates on new SOP implementation and process changes, while also mentoring new hires.
  • Designed a prep certification program with the supply chain team to reduce damage rates in inbound and outbound shipments, also serving as the first non-FC prep auditor.
  • Collaborated closely with the consumables RO&I team to address heat-sensitive melting issues and implement corrective measures.
  • Evaluated expiry issues for consumable products to ensure compliance with consumer product safety regulations.
  • Contributed to Weekly Business Reviews (WBR) for my team, actively monitoring progress and participating in weekly discussions with the leadership team.

Catalog Associate

Amazon
07.2016 - 10.2017
  • Conducted audits on detail pages and products in the US marketplace to rectify defects via service tickets.
  • Communicated effectively with stakeholders, providing support during the piloting of new customer-focused programs.
  • Actively participated in a process improvement program, assisting internal partners in driving projects to completion.
  • Served as the primary point of contact for the US consumables team.

Education

B.Tech - Mechanical Engineering

SRM University
Chennai, TN
08.2012 -

Skills

    Customer Relationship Management

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Certification

Amazon First Among Equals

Accomplishments

ATTRIBUTE STANDARDISATION FOR MELTABLE PRODUCTS TO IMPLEMENT BLOCKERS USING (FOS) RULE (02/2018 - 01/2019)
The summer ship period in US begins on May 15 with an end date of September 01. Products that retail has determined are meltable
will have the product “temperature_rating” attribute updated to
“summer_meltable” in selection central. This will filter out any
inventory from availability for outbound shipments. Impact: Customers will not receive melted product and thus improved
reduction of damaging out the inventory by saving $30 million
(2017-2018 data).


PREP CERTIFICATION PROGRAM (SOP) – US/CA MARKETPLACE (02/2017 - 08/2019)
The Prep Certification program was onboarded from the FC sample
center team in February 2017. Dedicated Amazon consumables
team prep auditors have undergone prep certification training from
the Inbound Supply Chain (IBSC) team and will officially be auditing
Andon Cord tickets for Prep approval. Through this, the external
team's dependency is 100% reduced, thus by routing tickets to
internal Prep Auditors to investigate and add external prep for the
products. Impact: TAT is reduced from 4.2 days to 0.7 days.

Timeline

Product Manager

Industrial Lubricants (Family Owned Business)
01.2022 - Current

Citi Copper Award

06-2020

Systems Specialist

Citi
01.2020 - 01.2022

Amazon Customer Delight

11-2018

Senior Catalog Associate

Amazon
10.2017 - 08.2019

Amazon First Among Equals

11-2016

Catalog Associate

Amazon
07.2016 - 10.2017

B.Tech - Mechanical Engineering

SRM University
08.2012 -

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Roshan MSKProduct Manager