Complete execution of email campaigns including planning, development, and deployment, testing and reporting.
Currently associated with ORACLE as Monitoring Specialist and Quality Assurance and have working knowledge with clients like Levi's, Comcast, JoAnn Fabrics, A&F, HCO, DSW, Land's End, Macy's and JCPenney.
Proven record of accomplishment of excellence with sound exposure of 2.11 years in RESPONSYS.
Recognized by various client on Work ethics, 24/7 availability, in-depth knowledge on RI tool and error free rush campaign launches.
Excellent interpersonal, communication and organizational skills with proven abilities in handling complex requirements of clients
Overview
3
3
years of professional experience
1
1
Certification
Work History
Monitoring Specialist and Quality Assurance Engineer
Oracle India Pvt Ltd
09.2021 - Current
Oracle Marketing Cloud uses Responsys interact(B2C) for building Email campaigns
Tools Known: Oracle Responsys Interact and Wrike
Product Expertise: - Functioning as a power user for Oracle's email marketing platform, Responsys
Monitoring Execution: - Monitoring launched simple to highly advanced email campaigns and interactive programs on time and error free
Delivery and process Excellence: - Ensuring all campaign tasks are executed applying Oracle - predefined campaign processes designed to deliver high quality campaigns and timely status updating
Collaboration: - Working closely with Oracle Customers, Client partners and internal stakeholders on overall campaign monitoring strategy
Documentation: - Responsible for maintaining client document across all assigned work and weekly, monthly campaign reports
Reporting: - Provide ongoing client and internal account summary, project status and ad hoc reporting as applicable
Best practices: - Work directly with our extended campaign team and cross-functional stakeholders to help drive campaign services best practices
Culture: - Contribute to building and maintaining a global team player culture, with a focus on positive values, collaboration and creating a positive and successful working environment
Expertise on different campaign service QA tasks (Promotional/Transactional campaigns etc.)
Worked extensively with clients like Macy's, Intuit and many more
Tested email templates across browsers and clients for rendering and alignment issues
Checked the dynamic values and modules are populating correctly
Performing Content checks, Deliverability test, Link checks, landing page accuracy and Quality assurance for the same as per brand requirement
Performing retesting and sending a test status to CS.
<ul><li>Production Block Incharge Job Role: Operations, Control and Monitoring</li><li>1. All activities related to production and monitoring the process as per SOPs.</li><li>2. Communicate day to day process deviations and breakdowns of the equipment to concerned persons.</li><li>3. Check and implement the process for cleaning of equipment as per the schedules.</li><li>4. Responsible for housekeeping and implementation of day to day cleaning of process area & clean room.</li><li>5. Preparation, review and approval of monthly Reports and BPRs BCRs, OOS, Deviation, investigations reports, validation protocols reports, validation reports.</li><li>6. Responsible for preparation of daily production planning and ensuring the same.</li><li>7. Production planning, ensuring that the batches are produced as per planning and meeting the dispatch targets.</li><li>8. Ensure proper utilization of equipment and manpower as and when required.</li><li>9. Planning and monitoring during execution of the process validation.</li><li>10. Manpower planning. Monitor the project modification activities.</li><li>11. Responsible to handle production processes.</li><li>12. Implementation of new technology w.r.t. process equipments or facility.</li><li>13. Supporting quality assurance team for DMF submission.</li><li>14. Executing and supervising training, validation, qualification and calibrations protocols.</li><li>15. To perform visual inspection and certification of cleaned equipment after product change over cleaning as per standard operating procedure.</li><li>CGMP:</li><li>1. Following departmental standard operating procedures (SOP) and providing suggestions for SOP simplification and any other improvements.</li><li>2. Making sure all the documents and checklist are verified before and after manufacturing.</li><li>3. Ensuring retention and destruction of records are maintained in a department.</li><li>4. Verifying status labeling of accessories, in-process instruments, containers, area & equipment.</li><li>5. Performing contemporaneous (on time) document entries.</li><li>EHS:</li><li>1. Following Environment, Health and Safety policies and practices.</li><li>2. Making sure personnel health, hygiene and organization practices are followed.</li><li>3. To conduct risk analysis of product, system, equipment, process as per standard procedure.</li><li>Training</li><li>1. Attaining training as per training need and providing training to sub-ordinates through available software of Learning Management System (LMS).</li></ul> at MSN Group<ul><li>Production Block Incharge Job Role: Operations, Control and Monitoring</li><li>1. All activities related to production and monitoring the process as per SOPs.</li><li>2. Communicate day to day process deviations and breakdowns of the equipment to concerned persons.</li><li>3. Check and implement the process for cleaning of equipment as per the schedules.</li><li>4. Responsible for housekeeping and implementation of day to day cleaning of process area & clean room.</li><li>5. Preparation, review and approval of monthly Reports and BPRs BCRs, OOS, Deviation, investigations reports, validation protocols reports, validation reports.</li><li>6. Responsible for preparation of daily production planning and ensuring the same.</li><li>7. Production planning, ensuring that the batches are produced as per planning and meeting the dispatch targets.</li><li>8. Ensure proper utilization of equipment and manpower as and when required.</li><li>9. Planning and monitoring during execution of the process validation.</li><li>10. Manpower planning. Monitor the project modification activities.</li><li>11. Responsible to handle production processes.</li><li>12. Implementation of new technology w.r.t. process equipments or facility.</li><li>13. Supporting quality assurance team for DMF submission.</li><li>14. Executing and supervising training, validation, qualification and calibrations protocols.</li><li>15. To perform visual inspection and certification of cleaned equipment after product change over cleaning as per standard operating procedure.</li><li>CGMP:</li><li>1. Following departmental standard operating procedures (SOP) and providing suggestions for SOP simplification and any other improvements.</li><li>2. Making sure all the documents and checklist are verified before and after manufacturing.</li><li>3. Ensuring retention and destruction of records are maintained in a department.</li><li>4. Verifying status labeling of accessories, in-process instruments, containers, area & equipment.</li><li>5. Performing contemporaneous (on time) document entries.</li><li>EHS:</li><li>1. Following Environment, Health and Safety policies and practices.</li><li>2. Making sure personnel health, hygiene and organization practices are followed.</li><li>3. To conduct risk analysis of product, system, equipment, process as per standard procedure.</li><li>Training</li><li>1. Attaining training as per training need and providing training to sub-ordinates through available software of Learning Management System (LMS).</li></ul> at MSN Group