Open To Work
Roshan Shetty
Udupi
Work Preference
Summary
Accomplished Banking Professional experienced in banking and non-banking financial sectors. Managed teams effectively while enhancing client evaluation processes to mitigate credit risks and ensure compliance adherence. Focused on driving operational efficiency and improving stakeholder relationships to deliver value to the organization.
Overview
7
7
years of post-secondary education
11
11
years of professional experience
Work History
Manager
BAJAJ FINANCE LTD
Mangalore
2019.08 - Current
- Supervised team of 80 employees, ensuring adherence to productivity processes and enhancing customer satisfaction.
- Managed risk and control processes across Fixed Deposit (FD) and Insurance operations, ensuring adherence to internal policies, regulatory guidelines, and compliance requirements.
- Identified and mitigated operational, financial, fraud, and process-related risks through detailed case reviews and root-cause analysis.
- Handled high-risk and escalated customer cases, ensuring appropriate approvals, controls, and resolutions within defined TAT/SLA.
- Coordinated with risk, compliance, business, operations, and vendor teams to resolve risk-related issues and strengthen process controls.
- Establish a client evaluation process to identify credit risk.
- Communicated with client queries via email and calls in a professional manner and coordinated with internal stakeholders to resolve complaints escalated to RBI ombudsman/PNO/IRDAI within defined timeline.
Senior Officer
IDFC BANK LTD
2018.04 - 2019.08
- Processed cash transactions accurately/Managed ATM services to ensure smooth financial operations./Coordinated clearing activities to maintain operational efficiency./account opening Performed KYC verification to enhance customer onboarding processes. and also having been a champion in the branch-level fixed deposit/CASA/Assisted in SIP transactions to optimize client portfolios. and asset process like CV/SHG/Processed LAP requests to ensure timely customer service./Led TW contest initiatives to foster competitive spirit among staff. in the zone wise.
- Managed daily operations to ensure compliance with banking regulations.
- Oversaw training programs to enhance staff knowledge and performance.
- Assisted in two-wheeler loan recovery planning, balancing client support with organizational objectives.
- Processed cash transactions accurately/ATM/clearing/account opening KYC verification and also having been a champion in the branch-level fixed deposit/CASA/SIP and asset process like CV/SHG/LAP/TW contest in the zone wise.
Customer Service Officer
EQUITAS BANK LTD
2016.08 - 2018.04
- Handled cash, ATM transactions, gold transactions, account openings, and led branch-level Fixed deposit, CASA, and SIP contests in the zone.
- Educated customers in rural areas about web banking services and their benefits.
- Engaged with self-help groups to ensure timely loan payments.
- Conducted field visits and followed up with individual and group borrowers to recover overdue payments.
Customer Service Officer
HDFC BANK LTD
2015.06 - 2016.08
- Oversaw cash management to support precise financial operations. Facilitated Ensured seamless ATM operations to enhance customer service. Operations. Managed gold transactions to ensure compliance and customer trust. Ensured compliance during transactions. Oversaw clearing procedures to ensure timely settlement of transactions. Streamlined account opening processes. Managed account opening processes to enhance customer onboarding experience to support branch efficiency. and also having been a champion in the branch level Fixed deposit/CASA/SIP contest in the zone-wise.
- Delivered web banking solutions to rural customers, improving their understanding of net banking and its applications.
- Managed cash handling to ensure accurate financial operations. ATM/gold/clearing/account opening and also having been a champion in the branch level Fixed deposit/CASA/SIP contest in the zone-wise.
- Assisted customers with inquiries about account balances and services, fostering strong relationships and trust.
- Provided a one-point solution for customers, bringing web banking to rural locations and enhancing their understanding of net banking and its applications.
Education
B.Com. -
MGM College
Udupi 2008.08 - 2011.01
II PUC -
SMT Pre University College Kollur
Udupi , Karnataka 2006.05 - 2008.01
SSLC -
Govt High School Siddapur
Udupi , India 2003.04 - 2006.01
Skills
- Risk assessment
- Compliance adherence
- Operational risk mitigation
- Client evaluation
- Stakeholder Engagement
- Team leadership
- Analytical Thinking
- Problem-solving capacity
- Excellent Communication Skills
- Highly motivated
Father's Name
Bala Krishna shetty
Disclaimer
- English
- Hindi
- Kannada
Timeline
Manager
BAJAJ FINANCE LTD
2019.08 - Current
Senior Officer
IDFC BANK LTD
2018.04 - 2019.08
Customer Service Officer
EQUITAS BANK LTD
2016.08 - 2018.04
Customer Service Officer
HDFC BANK LTD
2015.06 - 2016.08
B.Com. -
MGM College
2008.08 - 2011.01
II PUC -
SMT Pre University College Kollur
2006.05 - 2008.01
SSLC -
Govt High School Siddapur
2003.04 - 2006.01