Roshan Thakur
NEW DELHI
Summary
Experienced Operation with a demonstrated history of working in Insurance Industry. Skilled in Operations Management, Data Quality Check, Policy issuance within TAT, Documentation, Back Office, Front Office, and Filing. Strong administrative Data Quality Check, Policy issuance within TAT, Documentation, working in Insurance Industry. Skilled in Operations Management
Overview
11
11
years of professional experience
Work History
Operation Assistant Manager
SBI General Insurance
09.2022 - Current
- Policy issuance and endorsements of major products like SFSP, BLUS, BSUS, Burglary, Money, Marine, Health, Motor and other commercial and miscellaneous products
- Data quality of the proposals, endorsements and issuance of the policies within defined turn-around times by the organization
- Quick response and solution for Walk-in customer queries regarding endorsements, renewals, health insurance migrations, portability and urgent travel insurance
- Observing errors, defects in new products and new core system and getting it to fix with IT Team members
- Tracking of wrong receipts reconciliations, excess amount refunds
Operations Executive
BAJAJ ALLIANZ GENEREL INSURANCE COMPENY LIMITED
New Delhi
08.2018 - 08.2022
- I used to maintain policy-supporting documents by filing and uploading them on our company portal, and I try to improve my knowledge about products like health insurance, motor insurance, and non-motor insurance.
- Sales Support (back office and sales support)
- Where I am assisting and coordinating with the sales team, performing basic admin duties, including sending emails, ordering office supplies, organizing staff meetings, updating calendars, and processing company receipts, invoices, and bills.
- I am also preparing the entire sales officers' reports with the respective managers.
Office Executive
DTDC Courier
07.2016 - 12.2018
- Worked as a CSS Assistant & managing the data also along with handling the customer’s complaints via mail
Storekeeper
MOETS
04.2014 - 06.2016
- Company Overview: Which is a mid-sized organization in the Hotel Industry
- Worked as a Storekeepers and front desk executive for 10 months in MOETS
- Which is a mid-sized organization in the Hotel Industry
Education
Bachelor of Arts - Political Science
IGNOU University
Bhagini Nibedita04-2021
Skills
- CSS
- Policy administration
- Customer service and satisfaction
- Multitasking and organization
- Team leadership
- Orientation and training
- Customer rapport
- Retail operations
- Product and service sales
- Operations management
- Strategic thinking
Timeline
Operation Assistant Manager
SBI General Insurance
09.2022 - Current
Operations Executive
BAJAJ ALLIANZ GENEREL INSURANCE COMPENY LIMITED
08.2018 - 08.2022
Office Executive
DTDC Courier
07.2016 - 12.2018
Storekeeper
MOETS
04.2014 - 06.2016
Bachelor of Arts - Political Science
IGNOU University
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