Roshan Thapa

SME/LT Clients :

Managing a diverse portfolio of 40+ SME accounts.

Growth/Enterprise Clients: Handled a portfolio of 20+ Growth accounts with future high growth potential.

NBD: Experience in managing new clients. Training, analysis, streamlining initial stage issues, and increasing SOW.

HT: Managed high-potential clients, e.g., MINDA, Aqualite, MAMAEARTH, SIGNIFY, JUBILANT, REDTAPE, HILTI.

Roles:

• Deliver progress updates highlighting key performance metrics to stakeholders
• Developed Continuous Improvement plans to align with client requirements.
• Establish strong relationships with clients by conducting monthly service level meetings. Identify areas of improvement and discuss opportunities for growth within existing accounts.
• Maintain a deep understanding of the client's products and services, and resolve conflicts between customers and other departments by identifying root causes and proposing solutions for business growth.
• Provided training sessions for clients and new joiners on how to best utilize the company's products or services.
• Support Ops E2E improving TAT.

• Gathered primary data for market research and analysis to make cost recommendations.
• Maintained Research Data sheet to analyze industry trends and competitor strategies to inform decision making for cost advantage.
• Implemented strategies to take advantage of new opportunities.