Proficient Employee with over 7 years of office experience, specializing in administrative work, technical problem solving, planning, and management work. Known for increasing productivity and relieving workload of managerial staff. Proven efficiency with an ability to quickly learn and navigate any computer program, or office filing system.
1.Installation, maintenance and troubleshooting of windows laptop via remote access.
2.Create the SOP's for the known issue.
3.Acted as a team leader in group projects, delegating tasks and providing feedback.
4.Perform regular IT audit to discover areas of weaknesses and fortify them.
5. Resolved problems, improved operations and provided exceptional service.
6. Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
1. Connected to computer of client using remote link to install programs and applications.
2. Troubleshooting and detecting software & hardware problems reported by customers in Toshiba Laptop & Desktops.
3. Handling customer queries through mail, chat & voice.
Data Science
undefinedCertificate of appreciation for exemplary contributor from Wipro Technologies (2017 quarter 3).“Feather in the cap ” for continuous efforts and good performance at the client site as
RSD engineer from Wipro Technologies (2017)“Certificate of appreciation ” for continuous efforts and good performance at the client site” from Wipro Technologies (2016)“Star of the month ” award for excellent contribution to customer satisfaction from
Vayam Info solution for EXL client (2015)“Rising star award ” from Intarvo technology for best consistent performer from
Toshiba Team (2013)VB DOT Net
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