ROSHNI PANDEY
Dwarka
Summary
I have 8 years of experience in the travel industry, with a strong background in customer service and . I have helped customers with flight bookings, travel arrangements, and finding the right travel options based on their needs. I also have experience in upselling travel products, handling customer concerns and escalations, and supporting and mentoring agents.I enjoy working with people, solving problems, and making sure customers have a smooth and positive experience.
Overview
8
8
years of professional experience
Work History
Senior Travel Consultant
Dyninno Group
Gurugram
01.2023 - 04.2026
- Managed follow-up communication for pending travel requests and updates.
- Resolved customer inquiries by phone, email, and chat for company clients.
- Answered customer inquiries and provided accurate information regarding products and services.
- Coordinated with airlines on reissues, seat changes, and special requests.
- Assisted customers in selecting appropriate tours based on their budget and preferences.
- Assisted client with new booking, Travel insurance adding additional services to their booking.
Junior Consultant
Dyninno Group
Gurugram
08.2021 - 12.2022
- Offered travel consultation to clients through inbound and outbound calls
- Became a one-stop solution for air-tickets, hotels, cars and other requirements
- Maintained an average target achievement of
- Assisted clients with their air-ticket exchange and refunds.
- Applied additional services such as wheelchair assistance, meal preferences, seat assignments etc
- Resolved routine issues through phone, email, and chat communication.
Customer Service
Spice Jet Ltd
Gurugram
01.2018 - 04.2021
- Resolved customer concerns promptly, enhancing overall satisfaction
- Demonstrated empathy by actively listening to customer emotions and providing tailored support
- Product Knowledge: In-depth understanding
- of the company's products or services
- Attention to Detail: Ensuring accuracy in handling orders, payments, and customer information
- Maintained accuracy in processing orders, payments, and customer information to prevent errors.
Education
Bachelor of Arts -
West Bengal University
West BengalSkills
- Customer Relationship Management
- Flexible
- Time management and prioritisation
- Customer friendly
- Travel consulting
- Problem solving mindset
- Upselling and cross selling products
- Policy compliance and attention to details
- GDS (sabre ,Gallelio)
Languages
- English - Native
- Hindi - Native
- Nepali - Native
- Bengali - Native
Cooking, Travelling
- Outside of work, I love cooking and travelling. I really enjoy meeting new people, talking to strangers, and learning about different cultures and their way of life. I feel travelling helps me become more open-minded and gives me the opportunity to connect with people from different backgrounds. I’m naturally friendly and enjoy having conversations and making new connections.
Timeline
Senior Travel Consultant
Dyninno Group
01.2023 - 04.2026
Junior Consultant
Dyninno Group
08.2021 - 12.2022
Customer Service
Spice Jet Ltd
01.2018 - 04.2021
Bachelor of Arts -
West Bengal University