Rounak Agarwal
Client Account Manager
Summary
Highly efficient sales associate well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
9
9
years of professional experience
Work History
Client Account Manager
MyGate
7 2023 - Current
- Handled 300+ Elite societies PAN India as a single point of contact for all the issues
- Organized multiple client engagement campaigns in societies by coordinating with different brands
- Maintain excellent rapport with brands and societies to negotiate for different campaigns
- Conduct training sessions for management committees on the effective use of application software, resulting in 40% improvement in user adoption rate
- Collect SaaS payments from societies by preparing and sending quotations, negotiating terms, and conducting thorough follow-ups to ensure timely payments
Sales Executive (Patient Counselor)
Zenonco.io
08.2022 - 06.2023
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Lead Generation by asking for referrals.
- Identified issues, analyzed information and provided solutions to problems.
- Created customized care plans.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Associate
Phablecare
01.2022 - 05.2022
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer calls and emails to answer questions about products and services.
Sales Executive
Emudhra Limited
09.2018 - 10.2021
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Used networking, coldcalling and referrals to identify prospective accounts and generate new leads.
- Expert in making digital signature for clients.
Senior Sales Executive
Microsys Global Solution
04.2015 - 05.2017
- Generated new and repeat sales by offering timely product, service and technical information.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Processed customer order, quote and return transactions and offered additional products and services.
- Educated customers about product terminology, features and benefits to improve sales and customer satisfaction.
Education
B.COM ( HONOURS iN MARKETING ) - Marketing
Calcutta University
08.2014 - 2017.07
High School Diploma -
Motilal Nehru Public School
04.2012 - 2014.03
Skills
Customer Success Management
SaaS Product Management
Upselling and Revenue Generation
Sales and Business Development
Customer Inquiry Management
Report preparations
Complaint resolutions
Subscription Model Management
Timeline
Sales Executive (Patient Counselor)
Zenonco.io
08.2022 - 06.2023
Associate
Phablecare
01.2022 - 05.2022
Sales Executive
Emudhra Limited
09.2018 - 10.2021
Senior Sales Executive
Microsys Global Solution
04.2015 - 05.2017
B.COM ( HONOURS iN MARKETING ) - Marketing
Calcutta University
08.2014 - 2017.07
High School Diploma -
Motilal Nehru Public School
04.2012 - 2014.03
Client Account Manager
MyGate
7 2023 - Current
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