Flexible Network Engineer with 1.7 year of experience working in a team alongside engineers and field technicians. Great
judgment, organizational and communication skills.
Hi, I’m
ROUNAK KUILA
KOLKATA
Summary
Overview
3
years of professional experience
Work History
British Telecom
Associate Network Engineer
10.2022 - Current
Job overview
Shared Service Desk-L1
- Get cases on SNOW, Validate & communicate with next level.
- Incident management, Co-ordinate with L2 & customers.
- Collaboration call open,case documentation.
Tech Mahindra
Customer Service Executive
03.2022 - 09.2022
Job overview
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
BYJU'S
Business Development Executive
08.2021 - 02.2022
Job overview
- Communicated directly with customers to build strong business networks and relationships.
- Set and achieved company defined sales goals.
Education
Guru Nanak Institute of TechnologyKolkata
Bachelor Of Technology from Electrical Engineering
06.2021
University Overview
8.06 CGPA
Belgharia High SchoolKolkata
Higher Secondary Education from Science Education
01.2017
University Overview
68%
Baranagore Ramakrishna Mission AshramaKolkata
Secondary Education
01.2015
University Overview
81%
Skills
- Network Troubleshooting, Validating and Monitoring skills,using tools such as SNOW
- IP Addressing
- Basic troubleshooting on Ping, Nslookup
- Routing and Switching Protocols, Subnetting, DHCP, OSI Model, TCP/UDP, OSPF
- Basic CCNA knowledge
- Microsoft Office proficiency
- Incident Management
- Effective Communication
- Technical Support
- Proactive and team player
Timeline
Associate Network Engineer
British Telecom
10.2022 - Current
Customer Service Executive
Tech Mahindra
03.2022 - 09.2022
Business Development Executive
BYJU'S
08.2021 - 02.2022
Guru Nanak Institute of Technology
Bachelor Of Technology from Electrical Engineering
Belgharia High School
Higher Secondary Education from Science Education
Baranagore Ramakrishna Mission Ashrama
Secondary Education
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