Open To Work
RAKESH PANDEY
Software Delivery Leader / Program Manager
Delhi,DL
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkLocation Preference
On-SiteRemoteHybridSummary
As a forward-thinking IT Delivery Leader with a strong track record of leading enterprise-scale API integration initiatives, notably at Zones. I played a pivotal role in transforming the company’s Global API Integration platform into a high-performance engine for customer onboarding and operational efficiency.
My expertise spans digital transformation, from ERP Dynamics 365 to Global API B2B integrations, impacting clients like Tesla, Microsoft, Linkedin, GitHub and more. My goal is to optimize systems for efficiency and operational success, ensuring seamless digital operations. I am recognized for my leadership in aligning cross-functional teams and delivering high-impact outcomes
Overview
30
30
years of professional experience
2
2
Certification
Work History
Delivery Lead
Zones Corporate Solution Pvt. Ltd
01.2018 - 07.2025
- Software Delivery Leader and Program Management in Retail and Supply Chain domain
- Enterprise Scale API integration -
- Instrumental in architecting and scaling the company’s Global API Integration platform, transforming it into a strategic backbone for customer onboarding, operational efficiency, and innovation
- Pivotal in the successful go-live of integration and the onboarding of high-impact clients such as Tesla, Microsoft, Linkedin, Adidas, Google Fiber, GitHub, Roblox, Exelon, Valvoline, and more
- Replaced legacy systems with API-driven solutions that increased order throughput significantly from 400 to 3000 orders per hour
- Program Oversight
- Led the transition from legacy systems (AX, CRM 2012) to a unified D365 Customer Engagement (CE) and D365 Finance & Operations (F&O) platform
- Managed data migration, integration, and localization for the US and India Dynamics 365
- Process Standardization
- Helped standardize business processes across regions, aligning them with D365 capabilities to improve automation, compliance, and scalability
- Mentored team members to enhance skills and improve overall service quality.
- Led delivery operations, ensuring timely and efficient delivery across regions.
Project Manager - MIS Development
Zones Corporate Solutions Pvt.. Ltd.
12.2008 - 12.2017
- Overseeing the India Software Delivery Center
- Steering successful delivery as Project Manager and Functional / Business Expert role on Global implementation of MS Dynamics AX ERP for Zones Inc. across US, Canada and India
- Business Process Validation sessions, UAT, User Trainings, Preparation of User Manuals, Security Roles Identification and Configurations.
- Utilizing Agile Scrum and Kanban Practices/Methodology for successfully delivering software projects
- Handling architectural discussions and decision making and estimation of various projects
- Developing internal training and development programs for project team resources and imparting training on various process and technology aspects
Sr. Project Manager
Edynamic Softech Solutions Pvt. Ltd
01.2008 - 11.2008
- BFSI domain projects focusing on customer experience enrichment
- Managed ($1.5 m) project portfolio for (3) clients, improving client satisfaction by optimizing delivery processes
- Ensured end-to-end delivery of Programs and Projects
- Supported sales teams with high-level solution architecting and pre-sales activities
- Led a team comprising Project Manager, Team Leads, and team members
Project Manager
InfoAxon Technologies Ltd
04.2007 - 01.2008
- Focused on requirement analysis and project management
- Managed projects in BFSI, Healthcare, and Learning Management domains
- Enhanced process efficiency by (15%) through comprehensive business process mapping and requirement analysis
- Handled iterative methodologies for successful project delivery
Project Manager
Qualtech Consultants Pvt. Ltd.
08.2006 - 04.2007
Project Manager
Orbit Infosys Pvt. Ltd.
04.2002 - 03.2006
Technical Lead
NupuSoft
11.1997 - 03.2002
System Officer
Win-Medicare Pvt. Ltd.
12.1996 - 08.1997
Software Developer
VRK Consultants Pvt. Ltd.
07.1995 - 12.1996
Education
Executive Program - Business Management
04.2010
B.A. - Industrial Relations and Personnel Management
01.1995
Skills
- IT Program Management
- B2B Integrations
- Agile
- Gen AI
- Global Customer Onboarding
- Ecommerce
- Microsoft Dynamics 365
- ERP
- CRM
- API & EDI Integrations
- Pre-sales
- Microsoft Dynamics
- PMP
- Scrum
MY LEADERSHIP PHILOSOPHY
I believe leadership is about enabling others to succeed. I lead by example—taking initiative, fostering collaboration, and aligning teams around shared goals. Furthermore, I strive to create clarity, build trust, and deliver outcomes that drive long-term value.
Certification
- NEXT 100 CIO - 2018 Recognition as a Future CIO by IT Next, in 2018
- PMP Certified Certification from PMI in 2007
- Certified Scrum Master (CSM) Certification from Scrum Alliance in 2009
- Software Diploma from Aptech Computer Education Completed in 1994
- Oracle from Software Technology Group International Ltd Completed in 1996
- National Mathematics Olympiad Certificate of Merit at B-Level in the Contest Awarded in 1990
Accomplishments
- Strategic Transformation Leader I have a proven track record of leading enterprise-scale API integration initiatives at Zones, transforming the company’s Global API Integration platform for strategic outcomes
- High-Impact Client Engagements My leadership in client onboarding has had significant impacts, including clients like Tesla, Microsoft, and Google Fiber, enhancing operational efficiencies
- Recognized Excellence in Performance Earned numerous awards recognizing top-level performance excellence including IT Next’s NEXT 100 CIOs and Zones Winner Circles
VOLUNTEERING
PMI North India Chapter
VP Governance and Policy
01/2023 - Present
Contributed to preparing Annual Plan and tracking, Governance and policy management.
AVP Governance and Policy
01/2022 - 12/2022
AVP Technology
01/2020 - 12/2021
Volunteer
04-2018 - 10-2018
Mentor Edge an Initiative of CIIE & IIM Ahmedabad
Mentor
06/2010 - 03/2012
AWARDS
- Zones 2018 Winner Circle
Top-Level Performance Excellence at Zones.
Awarded to the Top 5% performers of the Department,
Mr. Vivek Singh, VP IT, Zones
Rakesh is the only person I reach out to in India when I need something done at 1:30 AM and expect it to get done.,
- Zones 2017 Winner Circle
Top-Level Performance - Excellence at Zones Awarded to the top 5% performers of the Department.
- Zones Five Star Service (*****)
In recognition of Five Star Service at Zones in 2017 & 2015,
- Zones 2016 Achievers Club
Achieved Top Level of Performance at Zones Awarded to the top 10% performers of the Department
Timeline
Delivery Lead - Zones Corporate Solution Pvt. Ltd
01.2018 - 07.2025
Project Manager - MIS Development - Zones Corporate Solutions Pvt.. Ltd.
12.2008 - 12.2017
Sr. Project Manager - Edynamic Softech Solutions Pvt. Ltd
01.2008 - 11.2008
Project Manager - InfoAxon Technologies Ltd
04.2007 - 01.2008
Project Manager - Qualtech Consultants Pvt. Ltd.
08.2006 - 04.2007
Project Manager - Orbit Infosys Pvt. Ltd.
04.2002 - 03.2006
Technical Lead - NupuSoft
11.1997 - 03.2002
System Officer - Win-Medicare Pvt. Ltd.
12.1996 - 08.1997
Software Developer - VRK Consultants Pvt. Ltd.
07.1995 - 12.1996
Delhi University - B.A., Industrial Relations and Personnel Management
IIM Calcutta - Executive Program, Business Management