Sadanand Sharma
Gurugram
Summary
Dedicated and detail-oriented Quality Assurance Engineer with more than 8 years of hands-on experience in inspecting, testing, and ensuring the quality of mobile phones, power banks, and consumer electronics. Skilled in quality control processes, defect identification, and process improvement. Seeking to leverage my technical expertise and commitment to product excellence in a dynamic organization where I can contribute to high-quality product delivery and continuous improvement.
Overview
12
12
years of professional experience
Work History
Team Leader
F1 Info Solutions & Services P
01.2020 - Current
- Leading a team of quality checkers responsible for inspecting electronic products such as mobile phones, power banks, and related accessories.
- Training and mentoring team members on SOPs and updated quality parameters.
- Maintaining performance reports, identifying recurring issues, and providing feedback for continuous improvement.
Quality Assurance Engineer
Ence CHAMPION COMPUTERS PVT. LTD
01.2016 - 12.2019
- Ensuring all products meet Flipkart’s quality standards before dispatch by supervising visual, functional, and physical checks.
- Coordinating with Flipkart's operations and warehouse teams to streamline the quality assurance process and reduce errors.
Customer Support Engineer
GUAN INDIA SERVICE CENTER
01.2014 - 12.2015
- Monitored and evaluated customer support interactions (calls, chats, emails) to ensure quality and adherence to company standards.
- Identified process gaps and provided feedback to improve customer satisfaction and agent performance.
- Collaborated with support teams to analyze recurring customer issues and suggest actionable improvements.
Customer Support Engineer
SHRI PARAS
03.2013 - 12.2013
- Monitored and evaluated customer support interactions (calls, chats, emails) to ensure quality and adherence to company standards.
- Identified process gaps and provided feedback to improve customer satisfaction and agent performance.
- Collaborated with support teams to analyze recurring customer issues and suggest actionable improvements.
Education
Master of Arts -
B.A (Prog.)
Skills
- Advance Excel
- Google Tools (Spreadsheet,Docs,Drive)
- Kaizen
- 5s
- POCO - YOCO
- 3R Knowledge
- 8D
- Corrective Action and preventive Action (CAPA)
- PDCA (( Plan Do Check Act)
- Six Sigma
- Lean Manufacturing
- 5 Why Analysis
Accomplishments
- Quality check at difference stages of operations.
- Monitoring Process compliance as per SOP's.
- Preparing Daily/Weekly quality reports.
- Training operations/staff on quality standards.
- Handling internal/external audits.
Timeline
Team Leader
F1 Info Solutions & Services P
01.2020 - Current
Quality Assurance Engineer
Ence CHAMPION COMPUTERS PVT. LTD
01.2016 - 12.2019
Customer Support Engineer
GUAN INDIA SERVICE CENTER
01.2014 - 12.2015
Customer Support Engineer
SHRI PARAS
03.2013 - 12.2013
Master of Arts -
B.A (Prog.)
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