Sathish Kumar Ramolla
Service Manager - MEA
Hyderabad,TS
Summary
Service Manager in India leading regional after-sales service for industrial and medical cooling systems across India, the Middle East, and Africa. Directs service engineers, technicians, and partners supporting 21+ sites across the MEA region per month and 10+ customers, handling 100+ service contracts worth 3.5-5 Crores per year in service through installation, commissioning, maintenance, and critical chiller troubleshooting, resolving more than 50 critical chiller failures per month while managing spare parts control and customer support. Improves system reliability and uptime by aligning preventive maintenance with fast issue resolution.
Overview
15
15
years of professional experience
Work History
Service Manager – MEA
Riedel Kooling (Glen Dimplex Precision Cooling)
11.2024 - Current
- Responsible for managing service operations for medical and industrial cooling systems across India, Middle East, and Africa.
- Lead regional service operations for industrial and medical cooling systems.
- Led service engineers, technicians, and service partners across multiple regions to enhance operational effectiveness.
- Oversee installation, commissioning, maintenance, and repair activities.
- Developed and implemented preventive maintenance programs, increasing system reliability and reducing downtime.
- Troubleshoot critical chiller failures and minimize operational downtime.
- Coordinated customer service activities, delivering customized cooling solutions that met specific client needs.
- Manage service contracts, purchase orders and operational activities.
- Ensure customer satisfaction and timely issue resolution.
- 1 yr 9 mths
Service Management Consultant
Riedel Kooling
05.2021 - 10.2024
- Provided service management and technical support for industrial cooling and process chiller applications throughout South Asia.
- Responsible for the entire operations of the Riedel Kooling in south Asia region, and taking care of, after the sales to coordinate with the customer’s project and installation team to install and commission the chiller in a right way as per the Manual and as per the Riedel Standards.
- Performing the chillers commissioning all over India, Bangladesh, Maldives & Sri Lanka.
- Performing the Corrective Maintenance and Level -3 support at the customer’s site.
- Coordinating with the customers and service partners to install the external piping as per the Riedel Standards.
- Coordinating with the customer and the service commercial team to get the payments on time.
- Supported partners and customers in Middle East and Africa via WhatsApp, email, and phone to diagnose issues and resolve problems, facilitating smooth chiller operations.
- Remote
- May 2021 - Oct 2024
- 3 yrs 6 mos
Project Manager
W Design Studio
03.2020 - 03.2021
- Managed MEP projects including HVAC, Electrical, Plumbing, and Fire Fighting systems for commercial and corporate facilities.
- Responsible for Planning and Execution of HVAC, Electrical, Plumbing and Fire Fighting of Commercial and Corporate projects.
- Reviewed concept reports and designs for electrical, HVAC, plumbing, and fire fighting systems from consultants to ensure compliance and accuracy.
- Preparation of BOQ and Proposals to submit to the clients.
- Conducted site visits to assess the quality and progress of work.
- Handing over of the projects to the client with necessary documents (submittals, as built drawings, warranty certificates and manuals).
- Managed account receivables and payables to maintain financial health of projects.
- Full-time
- Mar 2020 - Mar 2021
- 1 yr 1 mo
- On-site
Assistant Manager – projects
Oorja Energy Engineering Services
05.2017 - 03.2020
- Role:
- - Managing the multiple projects throughout India
- - Team management of the projects.
- - Project Planning and execution.
- - Preparation of project-wise profitability statements.
- - Preparing projects schedules of various projects.
- - Prepared BOQ and project proposals to ensure accurate budgeting and resource allocation.
- - Preparing of the BOQ and proposals.
- - Designing of the Radiant Cooling/Heating & HVAC projects.
- - Preparing of the heat load calculations.
- - Coordinated with vendors to secure timely delivery of materials and services, facilitating project timelines.
- Coordinated with architects and consultants to obtain project approvals.
- - Designing of radiant loops, schematics of a complete system.
- - Coordinating with vendors.
- - Maintained troubleshooting log sheets for chillers and air conditioning systems, enhancing issue resolution efficiency.
- - Medical & Industrial process chillers installation & Commissioning.
- - Preparing an AMC schedule of the chillers.
- - Preparing & Maintaining of troubleshooting of the chillers and Airconditioning system call log sheets.
- Experience in designing & commissioning energy efficient solution like:
- - Radiant Cooling / Heating System.
- Radiant Cooling and Heating System:
- - Heat Load calculations.
- - BOQ.
- 8 yrs 8 mos
- May 2017 - Mar 2020
- 2 yrs 11 mos
Project Engineer
Oorja Energy Engineering Services
08.2011 - 05.2017
- - Radiant Cooling / Heating System.
- - Project Planning and execution.
- - Heat Load calculations.
- - BOQ.
- - Pump calculations and piping designing.
- Designed and commissioned energy-efficient cooling systems.
- Created heat load calculations and BOQs to ensure accurate resource allocation.
- Prepared heat load calculations and BOQs.
- Designed piping layouts and conducted pump calculations to optimize system performance.
- Facilitated project planning, execution, and commissioning to ensure timely project delivery.
- Aug 2011 - Aug 2017
- 6 yrs 1 mo
Education
Bachelor of Technology - Electrical Engineering
Jawaharlal Nehru Technological University
Hyderabad, India04-2009
Skills
After-sales service operations
Field service management
Service partner management
SLA & KPI monitoring
Customer relationship management
Service level agreements
Customer complaint handling
Preventive service scheduling
Technical escalation handling
Regional service planning
Preventive & corrective maintenance
Troubleshooting & diagnostics
Installation & commissioning
Commissioning documentation
Section name
This resume is optimized for both HVAC Service Manager and Industrial Service Manager opportunities and highlights your strong international service operations experience.
TARGET POSITIONS
- Service Manager
- Industrial Service Manager
- Regional Service Manager
- Technical Service Manager
- Operations & Service Manager
- Chiller Service Manager
- Maintainance Manager
- HVAC Operations Manager
- Customer Support & Service Manager
Timeline
Service Manager – MEA
Riedel Kooling (Glen Dimplex Precision Cooling)
11.2024 - Current
Service Management Consultant
Riedel Kooling
05.2021 - 10.2024
Project Manager
W Design Studio
03.2020 - 03.2021
Assistant Manager – projects
Oorja Energy Engineering Services
05.2017 - 03.2020
Project Engineer
Oorja Energy Engineering Services
08.2011 - 05.2017
Bachelor of Technology - Electrical Engineering
Jawaharlal Nehru Technological University