Summary
Overview
Work History
Education
Skills
Publications
Extracurricular Activities
Projects
Training
Disclaimer
Personal Information
Familydetails
Certification
Languages
Timeline
Generic
RUCHA MILIND DESHPANDE

RUCHA MILIND DESHPANDE

Dombivili

Summary

With a proven track record at Axis Bank Ltd., I excel in operations management and customer satisfaction, leveraging skills in CRM and effective communication. My experience includes enhancing service quality and staff training, significantly improving customer engagement. Skilled in Microsoft Office and a certified Yoga Trainer, I bring a unique blend of technical and interpersonal skills to the table.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Assistant Manager

Axis Bank Ltd.
Navi Mumbai
06.2022 - Current
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Communicated regularly with customers to gain insights into their needs.
  • Organized training sessions for staff members on various aspects of operations management.

Shivneri Associates

Jaiprakash Sharma and Associates

Teaching experience in Civil Engineering Department

Walchand College of Engineering
Sangli

Education

PG Diploma - Banking and Services

Manipal University
Bangalore
06-2022

Master of Arts - Yoga

Kavi Kulaguru Kalidas Sanskrit University
Nagpur
04-2023

M.Tech - Rural Technology

Shivaji University
05.2017

B.E. - Civil

Shivaji University
01-2015

H.S.C -

HSC Board
Pune
01-2011

S.S.C. -

SSC Board
Pune
01-2009

Skills

  • Finacle
  • CERSIA
  • Saksham
  • CRM
  • Communication
  • Presentable
  • Spreading knowledge
  • Product and service knowledge
  • Operations Management
  • Customer service and satisfaction
  • Staff Training and Development
  • Orientating and training
  • MS-CIT
  • Microsoft Office
  • Yoga Trainer
  • Reporting and documenting

Publications

Planning of Jalihal Village with respect to Water Supply and Sanitation, Imperial Journal of Interdisciplinary Research, 3, 5, 05/2017

Extracurricular Activities

Jagriti Yatra 2016, 12/2016 - 01/2017, Participated in a train journey to meet social role models. Familiarization workshop on Patents and IPR, 02/2017 Workshop on Origami and Paper Craft, 02/2019 Assistant Yoga Teacher's Training Certificate, 03/2019, Patanjali Yoga pith trust Haridwar Yoga Wellness Instructor (Level 2), 03/2021, Ministry of Ayush Government of India

Projects

Planning of Jalihal village with respect to water supply and sanitation, 06/2016 - 05/2017, Provision for water supply and sanitation was planned. Microbial fuel cell, 06/2015 - 10/2015, Electricity generated from cow dung. Earth-bag construction, 01/2016 - 04/2016, Constructed a small room using earth bags. Sanitary land filling of municipal solid waste Bedag site, 06/2014 - 04/2015, Case study using AutoCAD for leachate design.

Training

Field Training, Bharati Vidyapeeth's Gram Vikas Pratishthan Kadegoan Sangli, 08/2016 - 09/2016, Studied about the Adarsh Gram Yojana.

Disclaimer

12/09/22, Airoli, Navi Mumbai, Rucha M. Deshpande

Personal Information

  • Date of Birth: 09/29/93
  • Nationality: Indian

Familydetails

Father : Milind M. Deshpande, 

Mother : Medha M. Deshpande, 

Spouse : Shubhankar S. Waghmare

Certification

  • NISM Depository
  • NISM Mutual Fund

Languages

Marathi
First Language
Hindi
Upper Intermediate (B2)
B2
English
Upper Intermediate (B2)
B2

Timeline

Assistant Manager

Axis Bank Ltd.
06.2022 - Current

Shivneri Associates

Jaiprakash Sharma and Associates

Teaching experience in Civil Engineering Department

Walchand College of Engineering

PG Diploma - Banking and Services

Manipal University

Master of Arts - Yoga

Kavi Kulaguru Kalidas Sanskrit University

M.Tech - Rural Technology

Shivaji University

B.E. - Civil

Shivaji University

H.S.C -

HSC Board

S.S.C. -

SSC Board
RUCHA MILIND DESHPANDE