Hi, I’m
Ruchi Mishra
Scrum Master/ Agile Lead
Bangalore
Summary
Certified Scrum Master and Agile Lead with 6+ years of experience coaching global, cross-functional teams and delivering complex IT solutions, using Scrum, SAFe, Kanban, Lean and DevSecOps practices. Proven expertise in Agile transformation, PI Planning, backlog refinement, dependency and risk management and driving continuous improvement through data driven metrics (velocity, cycle time, burndown, CFD). Adept at facilitating end-to-end Agile ceremonies, removing impediments, strengthening stakeholder collaboration and enabling high- performing and self-managing teams.
Overview
15
years of professional experience
6
Certifications
Work History
Accenture
Scrum Master | Senior Analyst
02.2023 - Current
Job overview
- Led 2+ cross-functional Agile teams using Scrum, Kanban, and SAFe principles for [domain/project], delivering high-quality features on schedule.
- Facilitated all Scrum ceremonies : Sprint Planning, Daily Standups, Sprint Reviews, Retrospectives, and Backlog Refinement.
- Implemented Kanban boards to optimize workflow, manage WIP limits, and improve cycle time for feature delivery.
- Coordinated PI Planning, ART syncs, and Program Increment (PI) objectives under SAFe framework, aligning team output with enterprise-level priorities.
- Collaborated with Product Owners and Release Train Engineers to manage product backlog, prioritize epics, and define MVPs , ensuring business value delivery.
- Tracked and analyzed team metrics including velocity, throughput, cycle time, and cumulative flow to drive continuous improvement.
- Identified and removed impediments, fostering psychologically safe, high-performing teams .
- Supported UAT and QA testing coordination , ensuring smooth deployment and minimal production defects.
- Mentored teams on Agile practices, SAFe adoption, Kanban flow, and CI/CD pipelines , improving predictability and quality of deliverables.
- Conducted Scrum of Scrums and cross-team dependency management to ensure alignment across multiple projects and ARTs.
- Engaged in process improvement initiatives , including automation of reporting dashboards, workflow optimizations, and DevOps adoption.
HCL Technologies
Agile Lead| Senior Manager
07.2021 - 02.2023
Job overview
- Acted as an Agile Coach for multiple teams and mid-level managers, driving SAFe adoption across the program .
- Conducted PI Planning, Release Planning, and ART ceremonies , aligning team deliverables with enterprise objectives.
- Mentored Product Owners, Scrum Masters, and development teams on Agile best practices, Kanban flow, metrics-driven improvements, and continuous learning .
- Designed and implemented Agile maturity assessment frameworks , identifying areas for improvement across teams and suggesting tailored interventions.
- Facilitated workshops, training sessions, and knowledge-sharing forums to foster a culture of continuous improvement and high team engagement.
HCL Technologies
Scrum Master| Manager
07.2019 - 06.2021
Job overview
- Served as Scrum Master for 2 Agile teams , delivering product features in alignment with business priorities.
- Implemented Agile metrics like velocity, capacity planning, sprint burn-down , and used them to optimize team performance and forecast releases.
- Facilitated Agile ceremonies , including Sprint Planning, Daily Standups, Backlog Grooming, Sprint Reviews, and Retrospectives.
- Worked closely with Product Owners and stakeholders to refine requirements and break down epics into actionable user stories.
- Coordinated with multiple distributed teams across geographies, managing dependencies and risks effectively.
- Initiated process improvements such as automation of reporting dashboards, workflow optimizations, and CI/CD adoption .
- Mentored junior Scrum Masters and team members, building internal capability in Agile practices .
- Tracked release progress, impediments, and metrics , presenting reports to leadership and ensuring adherence to delivery timelines.
HCL Technologies
Scrum Master| Deputy Manager
02.2016 - 06.2019
Job overview
- Supported enterprise project and program governance across Agile, Hybrid, and Waterfall models.
- Maintained integrated plans, RAID logs, milestones, and delivery dashboards .
- Tracked delivery KPIs including schedule variance, capacity utilization, and release readiness.
- Prepared executive status reports for senior leadership and governance forums.
- Partnered with delivery teams to support Agile transformation initiatives .
HCL Technologies
PMO | Assistant Manager
05.2011 - 10.2014
Job overview
- Supported delivery of multiple IT projects through planning, reporting, and governance .
- Maintained dashboards, risk registers, and stakeholder communication artifacts.
- Assisted in change management, budgeting, and vendor coordination .
Education
IMS GhaziabadGhaziabad, India
MBA from Operations
04.2001
Bharati Vidyapeeth PunePune
Bachelor of Engineering
04.2001
Skills
Agile tools: Jira, Azure DevOps, Trello
Certification
Certified Scrum Master (CSM) – Scrum Alliance
Core Competencies
- Agile Coaching and Transformation
- Scrum, SAFe, Kanban
- Sprint Planning, Daily Stand-ups, Reviews, Retrospectives
- PI Planning & ART Coordination
- Backlog Grooming & Prioritization
- Impediment, Risk & Dependency Management
- Stakeholder collaboration & communication
- Continuous Improvement (CI/CD, DevSecOps)
- Cross-Functional Team Leadership
- Release Management & SDLC Delivery
- Scaled Agile Implementation
Projects
Service Desk Chat Offshoring & Remote Infrastructure Support Transformation
Domain: IT Infrastructure | Global Support
- Scrum-led offshoring initiative enabling cost optimization and SLA stability .
Enterprise Financial Performance & Forecasting Platform
Domain: Finance Transformation | Analytics
- Centralized platform providing real-time forecasting, capacity utilization, and delivery risk insights .
Healthcare Cloud Infrastructure Migration & Stabilization
Domain: Healthcare IT | Cloud
- Agile-driven migration enabling scalable, compliant, and stable operations .
Timeline
Scrum Master | Senior Analyst
Accenture
02.2023 - Current
Agile Lead| Senior Manager
HCL Technologies
07.2021 - 02.2023
Scrum Master| Manager
HCL Technologies
07.2019 - 06.2021
Scrum Master| Deputy Manager
HCL Technologies
02.2016 - 06.2019
PMO | Assistant Manager
HCL Technologies
05.2011 - 10.2014
IMS Ghaziabad
MBA from Operations
04.2001
Bharati Vidyapeeth Pune
Bachelor of Engineering
04.2001