Ruchi Naraniya
Mumbai
Summary
Customer-focused Cabin Crew Member with experience in providing world-class service to passengers on diverse international flights. Possess strong safety and emergency handling skills along with established expertise in customer service, complaint resolution, and communication. Proven ability to stay calm under pressure and make decisive decisions that ensure passenger satisfaction while adhering to high safety standards. Previous roles have resulted in improved customer loyalty and recognition for exceptional performance from team leaders.
Overview
16
16
years of professional experience
Work History
Cabin Crew
Bajaj Aviation
Mumbai
04.2021 - 01.2024
- Supported smooth takeoffs and landings by keeping passengers in compliance with flight regulations.
- Helped passengers feel comfortable by providing requested items and answering questions.
- Checked safety equipment, food, and beverages, and airplane cabin prior to boarding.
- Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
- Greeted passengers and provided assistance with boarding, seating and stowing of carry-on luggage.
- Assisted disabled passengers as needed during boarding, deplaning and transfers between gates.
- Responded promptly to customer complaints or requests for service during flights.
- Assisted passengers with inquiries regarding in-flight services, such as meal options and entertainment selections.
- Replenished supplies in lavatories throughout the flight as needed.
- Verified that all doors were secured before take off and landing.
- Maintained a professional appearance at all times while interacting with customers.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Cabin Crew
Jet Airways
Mumbai
10.2017 - 03.2021
Executive Assistant
Giromy Samoni
Mumbai
06.2014 - 08.2015
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Facilitated communication between different departments within organization.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Ensured that all relevant paperwork was completed accurately prior to submission for approval.
- Preparing Director's Travel Itinerary
- Managing Meetings
Executive Assistant
Virtuous Retail
Surat
07.2013 - 05.2014
Cabin Crew
Indigo
Mumbai
02.2008 - 08.2013
Education
HSC - Commerce
Samithi English Medium School
Surat03-2007
Skills
- VIP services
- Meal Planning
- Special Needs Assistance
- Cultural Sensitivity
- Company culture and values
- Conflict Mediation
Languages
Hindi
First Language
English
Beginner
A1
Gujarati
Beginner
A1
Marathi
Beginner
A1
Timeline
Cabin Crew
Bajaj Aviation
04.2021 - 01.2024
Cabin Crew
Jet Airways
10.2017 - 03.2021
Executive Assistant
Giromy Samoni
06.2014 - 08.2015
Executive Assistant
Virtuous Retail
07.2013 - 05.2014
Cabin Crew
Indigo
02.2008 - 08.2013
HSC - Commerce
Samithi English Medium School
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