Ruchi Sharma
BU-195 Pitampura Delhi
Summary
Proactive manager with strong leadership, strategic planning, and problem-solving skills. Supports senior management in achieving goals by motivating teams and coordinating resources. Organized and efficient in optimizing operations to meet targets.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Deputy Manager
Montherson Technology Services Limited
2020.06 - Current
- Manage client communications, schedule meetings with senior management, and promote MTSL’s offerings.
- Generate leads via email, calls, LinkedIn campaigns, and data analysis from platforms like Lusha and ZoomInfo.
- Train team members on cloud services and ensure smooth customer onboarding.
- Maintain lead records in Salesforce, execute targeted campaigns, and build a pipeline of qualified leads.
- Handle post-sales support, collaborate with teams for tailored solutions, and monitor feedback for proactive resolutions.
Business Development Executive
I2k2 Networks Private Limited
2019.04 - 2020.05
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Presented professional image consistent with company's brand values.
- Account Research, Lead Generation, Upselling, and Cross-Selling to maximize revenue opportunities.
- Maintain CRM systems to manage and nurture client relationships, ensuring accurate tracking of interactions and client progress.
Assistant Sales Manager
Avosys Technology Pvt. Ltd
2017.03 - 2018.09
- Assisted sales team with completing customer transactions and managing issues.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Completed store opening and closing procedures by counting drawers and managing security.
- Generate leads for Tally software and manage the sales process through to closure, ensuring smooth transitions and successful deal completions.
- Coordinate with the sales team for updates on converted clients, manage the filing of order forms, and communicate relevant information to the appropriate stakeholders.
- Provide comprehensive training and post-sales support to clients after deal closure, ensuring they are fully equipped to utilize the software effectively.
- Maintain ongoing communication with existing clients, addressing software support queries and providing assistance for any issues, ensuring customer satisfaction and retention.
Education
MBA - Marketing
Narsee Monjee Institute of Management Studies
Mumbai, India06.2022
Skills
- Social Media Marketing
- Sales & Marketing
- Corporate Communications
- Operations Management
- Organizational Development
- Customer Relationship Management
Statement
Competent and reliable business student looking for opportunities to gain some valuable work experience within your company. Strong communication skills, ability to perform under pressure and to solve problems creatively.
Extracurricular Activities
President of Culture Club Managed weekly meetings Organized several cultural events Redacted reports for School Newspaper Managed club's social media account
Certification
AWS Business Professional
Languages
English
Intermediate (B1)
Hindi
Advanced (C1)
Software
SAP
Salesforce
Timeline
Deputy Manager
Montherson Technology Services Limited
2020.06 - Current
Business Development Executive
I2k2 Networks Private Limited
2019.04 - 2020.05
Assistant Sales Manager
Avosys Technology Pvt. Ltd
2017.03 - 2018.09
MBA - Marketing
Narsee Monjee Institute of Management Studies
AWS Business Professional
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