Ruchi Sharma
Product Manager
Jaipur
Summary
Product Manager with 4+ years of product management experience and a strong engineering foundation, leading enterprise SaaS and platform products at scale. Currently managing PAR POS Reporting and PAR Platform, supporting 30,000+ restaurant locations and high-value global brands. Proven track record of driving revenue growth ($14M+ ARR), regulatory compliance, and operational efficiency through data-driven decision-making, customer discovery, and cross-functional execution. Experienced in platform strategy, SSO/IAM, reporting analytics, and AI-assisted product development, with a strong ability to translate complex technical systems into scalable, customer-centric solutions.
Overview
8
8
years of professional experience
Work History
Associate Product Manager
PAR Technology
12.2021 - Current
- Owned end-to-end product management for the PAR POS Reporting module, ensuring stability, enhancements, and issue resolution for 20,000+ restaurant locations.
- Drove data-backed feature development using customer discovery, market research, and usage analytics, improving customer retention and supporting new customer acquisition.
- Revenue & Compliance Impact: Led MPF tax inclusion across POS to support Burger King onboarding, enabling compliance for 3,000+ live sites and driving $14.16M ARR, with 1,000 additional locations forecasted.
- Operational Scale & Growth: Delivered Tip Pooling functionality across 30,000+ locations, directly enabling onboarding of Keke’s and contributing $169K+ ARR.
- Partnered with engineering, support, and customer success to prioritize roadmap, manage releases, and deliver high-quality outcomes aligned with business objectives.
- Lead Product Manager for the PAR Platform (Identity & Location Services), powering 30,000+ restaurant locations and thousands of operators across the PAR product portfolio.
- Driving a CEO-sponsored enterprise SSO initiative, unifying authentication across all PAR products via phased rollout; reducing auth maintenance effort by ~35%, cutting identity-related support tickets by ~30%, and enabling 10–15% higher cross-product adoption.
- Building a single source of truth for location data through the Location Service, reducing billing and reporting data inconsistencies by ~40% and improving operational accuracy at scale.
- Enabling platform scalability, reducing auth and location integration effort by ~40–50% for new products and accelerating time-to-market across the PAR ecosystem.
Senior Software Engineer
InTime Technologies
05.2019 - 12.2021
- Led the successful delivery of an e-fraud prevention mobile SDK, strengthening security in digital transactions.
- Designed test plans for web and mobile SDKs (iOS & Android), improving test coverage and reliability.
- Developed end-to-end automation test scripts using Cypress, reducing testing time and accelerating release cycles.
Associate Software Engineer
Accenture
09.2017 - 05.2019
- Played a key role in testing network designs
- Provided analysis reports on design issues, and proposed fixes
Education
B.Tech - CSE
JECRC College of Engineering
Jaipur, India 04.2001 -
Skills
Usage Analytics & Dashboard Interpretation
Cost-Benefit & ROI Analysis
Cross-Functional Collaboration
Stakeholder & Executive Communication
Product roadmap creation
Competitive analysis
Wireframing and prototyping
Data-driven decision making
MVP Launch and GTM
Timeline
Associate Product Manager
PAR Technology
12.2021 - Current
Senior Software Engineer
InTime Technologies
05.2019 - 12.2021
Associate Software Engineer
Accenture
09.2017 - 05.2019
B.Tech - CSE
JECRC College of Engineering
04.2001 -
Tools
- Datadog
- Cursor
- Aha AI
- Jira
- Copilot Studio for building AI Agents