Ruchi Thakur
Summary
Detail-oriented IT Project Coordinator with a strong background in project management and process implementation. Skilled in analyzing business operations and client requirements while collaborating effectively across all organizational levels. Seeking a challenging position to leverage existing expertise and contribute to business process improvement.
Overview
11
11
years of professional experience
Work History
Assistant Manager - Implementation
Assurant Automotive Warranty Solutions India Private Limited
04.2018 - Current
- Developed complete requirements and roadmap for new Tech user portal projects from BD, addressing needs of internal and external users
- Sharing the Process note of the New Project/Requirement & preparing & finalizing the BRD Document &
- Project Charter
- Preparing & Circulating the RAID Log to track project timelines & close dependencies from different stakeholders
- Tracking the stories on JIRA with IT team & clarifying if any doubts
- Conducting regular requirement gathering sessions with IT until project closure
- Tech portal User Acceptance Testing [UAT] & feedback sharing, post every development/changes/enhancement & giving sign off to IT for go live
- Receive & handle Tech system enhancement requests from all the functional departments [BD, Sales,
- Ops & finance] & monitoring the Tickets raised by them
- Preparing training material & portal user manual demo PPT
- Coordinated with Legal for agreement drafting and collaborated with Marketing to create promotional collateral, enhancing project visibility
- Worked on Major Projects of Extended warranty of Clients like BMW, Volvo Eicher, Nissan, Renault,
- Toyota, Jaguar & LandRover, Mercedes Benz, Ashok Leyland in Auto Segment & HDFC ERGO,ACKO,FGI in
- Non auto segment
- Preparation of Terms & Conditions Document as per the agreement which will be handed over to customer
- Implementing the different process pertaining to the projects –Sales, Invoicing, Payment
- Ongoing Support after the Product is Launched
Assistant Manager
Quess Corp ltd
06.2015 - 04.2018
- Identifying opportunities for Projects & Operations
- Handling major Clients such asNetapp, TCS, Oracle, HPCL, IDEA & CSR
- Facilitated communication between management and clients
- Enhanced client relationship and retention through effective engagement with existing clients
- Coordinated with internal departments such as finance, commercial, and legal.
- Coordinated closure of billing collection and legal document signing
- Implemented documents and procedures for new clients.
- Collaborated with finance team to reconcile payments
- Coordinating with different Vendors for the client & Business Requirements
- Coordinated with internal departments like finance, commercial, and legal for streamlined operations
- Ensured smooth operations at client location by overseeing daily activities and addressing issues
Education
MBA -
NMIMS
MumbaiBHM -
Bangalore University
BangaloreSkills
- BRD
- Project Charter
- JIRA
- User Acceptance Testing
- Requirement Gathering
- Client management
- RAID Log
- Requirement Gathering
- Project Tracker
- Project implementation
- Project management
- Business requirements
- Stakeholder coordination
- Process documentation
- Client management
- Documentation management
- Requirement analysis
- Resource allocation
Timeline
Assistant Manager - Implementation
Assurant Automotive Warranty Solutions India Private Limited
04.2018 - Current
Assistant Manager
Quess Corp ltd
06.2015 - 04.2018
MBA -
NMIMS
BHM -
Bangalore University