Ruchika Gulati
Delhi
Summary
Detail-oriented and versatile professional with an MBA in Finance and over 6 years of experience across customer service, data analysis, project coordination, and virtual assistance. Proven track record of handling high-level client communication, leading cross-functional projects, and streamlining operations. Adept in tools such as MS Office and Mainframe applications, with strong multitasking, training, and documentation capabilities. Recognized for leadership, quality performance, and innovative contributions in high-pressure environments. Now actively seeking to re-enter the workforce with a refreshed focus on delivering excellence in customer support, business operations, or virtual administrative roles.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Senior Associate
Egon Zehender Information Research & Services Pvt Ltd.
- Worked on different assignments & projects related to human resource and company, doing research regarding placements of senior management in fortune 500 companies.
- Maintaining Data Quality and creating Centralized database and batch coding for people clean up for various EZI offices located abroad.
- Engaged in Data Cleansing via Excel attachment, generation of assignment number for requests received and coding of the Business Sector and Activity for the same.
- Interacting with clients through conference calls regarding updates on existing and future projects.
- Creating newsletter for companies in sectors like Automation, Energy & Pharmaceuticals etc for circulation among various EZIRS consultants.
- Organizing various cultural and fun events such as Friday Fun activity, Women’s Day, Welcome & farewell parties.
Process Analyst for 401K Plan
Hewitt Associates India (pvt) Ltd
- Worked in Defined Contribution( DC) Process which is mainly related to Workflow, Checktape and Payroll Processing Activities.
- Workflow Process mainly deals in QDRO Splits, Loan Delinquency, Status Maintenance WF’s, Quarterly Statement Verification and Miscellaneous Reporting.
- Checktape Process deals in Checktape Verification, Stop-Pay Reissue’s and Month – End activities.
- Payroll Process deals in Payroll Balancing, Mailing to Trust, Creating DVS form, Preparing Funding Memo etc.
- Running different jobs on Mainframe, scheduling of jobs on Mainframe.
- Communicating with clients for providing expert advice on various issues related to processing.
- Compiling information and data related to processing activities, using applications, working with Mainframe application, Electronic Response Messaging and Total Benefit Administration.
- Meeting and exceeding client Defined Services level matrices on timelines and accuracy.
- Giving Training to New Hires as & when required and familiarizing them with the Process.
- Formulating Standard Operating Procedures( SOP) and updating the existing one’s for enhancing the process efficiency.
Customer Service Associate
Intellicom Ltd
- Making outbound calls to U.K Clients for T-Mobile and also handling Third Party Verification for the sales confirmed.
- Member of the Quality Audit Team which monitors calls of the agents on random basis to check performance of the above said.
- Awarded as “Star of the Day “ to close to 8 deals in a short span of time on the very first day of production.
- Also engaged in activities such as Roistering of agents, Leave Maintenance and conducting of team meets before & after the shift.
- Choosen for a High –End Inbound Customer Care process.
- Conducted Training sessions as a Process Trainer to new Associates in order to familiarize them with the process before they hit the production arena.
Health Wellness Lifestyle Coach
Herbalife
05.2024 - Current
- Facilitated goal-setting exercises with clients to establish clear objectives for their journey towards improved wellbeing.
- Enhanced client wellness by creating personalized health plans tailored to individual needs and goals.
- Raised awareness of healthy living options within the local community through organizing events such as wellness fairs or seminars.
- Empowered clients to take control of their own health by educating them on the importance of self-care and preventative measures.
Education
MBA - Finance
IGNOU
04.2004 - 05.2007
Bachelors in Commerce - Commerce
University of Delhi
Skills
- Detail Oriented
- Excellent communication skills
- Team Player
- Project Management
- Customer Service
- MS Office Suite
Accomplishments
- Awarded with the “Star of the Month” in the initial Quarters of being into production.
- Handled the responsibility of “Back up Team Leader (BTL)” for six months consecutively.
- Designated as Group Leader and supervised five associates under that capacity.
- Chosen for New Escalated work form Lincolnshire, Atlanta(CSL’s) and also for Batch Analysts Profile for different processes as Primary as well as Back up.
- An active member of Hewitt Care and Fun Committee (Umang Tarang).
- Rewarded with Quality Award for making the process more effective to work and also “Yellow Belt Certified”.
- Getting positive VOC’s from Client team for performing and delivering results by thinking Out of the Box.
playing badminton, workout & cooking
Badminton is the sport I love playing in my spare time with my father & kids....it increases your concentration level & teaches you to balance things in real life as well.
Workouts become my liking when I started it as a tool to reduce my weight however now I enjoy doing it & making others do as well.
Cooking became favourite in the covid phase & now its a part of daily affair.....trying something or the other.
Timeline
Health Wellness Lifestyle Coach
Herbalife
05.2024 - Current
MBA - Finance
IGNOU
04.2004 - 05.2007
Senior Associate
Egon Zehender Information Research & Services Pvt Ltd.
Process Analyst for 401K Plan
Hewitt Associates India (pvt) Ltd
Customer Service Associate
Intellicom Ltd
Bachelors in Commerce - Commerce
University of Delhi
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