Summary
Overview
Work History
Education
Skills
Personal Information
Personality Traits
Extracurricular Activities
Hobbies and Interests
Disclaimer
Languages
Timeline
Generic
RUCHIKA PATHAK

RUCHIKA PATHAK

Pune

Summary

Seeking a dynamic and forward-thinking work environment, surrounded by intelligent and dedicated individuals, to foster my continuous growth and innovative ideas. I am computer-savvy and eager to acquire new skills to meet diverse office requirements. Thriving under pressure, I adapt easily to changing demands. As an analytical professional with technical expertise and strong critical thinking skills, I excel in data-driven environments. I approach challenges with a positive mindset and determination to overcome them. Whether working independently or collaboratively, I consistently surpass expectations. Motivated and open to embracing new challenges, I bring a strong work ethic, adaptability, and exceptional interpersonal skills to the table. I am adept at working effectively without constant supervision, quickly mastering new skills to contribute to organizational success.

Overview

2
2
years of professional experience

Work History

Process Associate

Indigo Airlines (1.11 years)
Pune
11.2019 - 10.2021
  • Participated in various company current and existing training
  • Solve customers queries related to flight bookings/Cancellation/Refund/Reschedule etc in consideration of current policy.
  • Participated in regular team meetings and provided input on ways to improve existing processes.
  • Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
  • Verified documents and analyzed data in response to queries regarding client applications.
  • Maintained accurate records of all transactions related to processes in accordance with company guidelines.
  • Reviewed customer feedback surveys and implemented necessary changes based on results.

Education

Document Assistance Course -

N.S.D.C.
01.2017

Undergraduate, BMS -

Mumbai University
01.2014

Diploma In Early Childhood Education(D.E.C.E) -

Little Wonders Thane
01.2012

H.S.C -

Mumbai University
01.2011

S.S.C -

Mumbai University
01.2009

Skills

  • MSWord, MS PowerPoint, Ms Excel
  • Well organized and easily meets deadlines
  • Takes initiative and works as a part of group
  • Excellent problem solving skills and a self-starter
  • Knows Computer Very Well
  • Report Analysis
  • Process Analysis
  • Photo Processing
  • Call Management
  • Process Improvement

Personal Information

  • Husband's Name: Mr.Praveen Pathak
  • Date of Birth: 07/19/92
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Married

Personality Traits

Confident, Optimistic, Laborious, Honest & Ambitious.

Extracurricular Activities

Actively participated in one day workshop on “Mobile & wireless computing” at “JSPM’s Jaywant Institute of Computer Application Tathwade, Pune”.

Hobbies and Interests

Dance, Listening soft music, interacting with people.

Disclaimer

I hereby declare that the above-mentioned information’s are true to the best of my knowledge.

Languages

Hindi
First Language
English
Proficient (C2)
C2
Marathi
Upper Intermediate (B2)
B2

Timeline

Process Associate

Indigo Airlines (1.11 years)
11.2019 - 10.2021

Document Assistance Course -

N.S.D.C.

Undergraduate, BMS -

Mumbai University

Diploma In Early Childhood Education(D.E.C.E) -

Little Wonders Thane

H.S.C -

Mumbai University

S.S.C -

Mumbai University
RUCHIKA PATHAK