Rugmini R S
Chennai
Summary
Strategic Senior Manager with strong track record of driving operational excellence and leading cross-functional teams to deliver high-impact results. Skilled in identifying and implementing process improvements that enhance productivity and reduce costs. Adept at fostering collaborative environments, empowering teams, and aligning organisational goals with business strategies. Proficient in managing complex projects, ensuring timely delivery, and exceeding stakeholder expectations.
Overview
5
5
Languages
8
8
years of professional experience
Work History
Senior Manager - Client Partner
Optimum Solutions
Chennai
12.2025 - Current
- Managed key client accounts including PayPal, Dell, Morgan Stanley IT, Xplor, and Thyssen while leading 17-member delivery team of 4 Delivery Managers and 13 Recruiters.
- Drove delivery performance and client relationships, enhancing team productivity and ensuring adherence to SLAs for high-quality recruitment outcomes.
- Led cross-functional teams to develop strategic plans for client projects.
- Managed project timelines and ensured alignment with organizational goals.
- Oversaw resource allocation and optimized team performance across departments.
Senior Manager : CLIENT & Delivery
Aditi Consulting
Chennai
07.2019 - Current
Key Responsibilities:
Led end-to-end recruitment delivery for seven major clients, managing a team of 15+ recruiters and consistently meeting hiring targets and SLAs. Managed key client relationships including PayPal, Amazon, Salesforce, and Intuit, aligning hiring strategies with business needs and ensuring strong communication and delivery. Oversaw India TOD operations, including internal hiring, onboarding, background checks, and recruiter training, with a focus on efficiency, scalability, and team development.
Senior Executive
Prospance Infotech
Chennai
10.2018 - 05.2019
Delivery :
- Independently managed end-to-end recruitment delivery for PayPal and VMware, ensuring timely and high-quality closure of critical positions.
- Took full ownership of the hiring process—from requirement intake to offer rollout.
ensuring alignment with client SLAs and expectations.
Account Management:
- Acted as the Second Level - Point of contact (SPOC) for PayPal and VMware, handling all communication, and delivery coordination directly.
- Built strong client relationships through responsive service, regular progress updates, and a deep understanding of each client's hiring needs
Education
MBA - HRM
University of Madras
BSC - MATHEMATICS
Ethiraj College for Women
Skills
- Client relationship management
- People Management
- Recruitment strategy
- Operational efficiency
- Performance metrics
- Onboarding management
- Stakeholder engagement
- Strategic planning
- Senior leadership
Achievements
- Best Performer of the Year at Aditi Consulting – awarded in 2021 and 2023 for consistent delivery excellence.
- Winner of "Account of the Year" for the PayPal account in both 2023 and 2024, recognizing outstanding client satisfaction and delivery.
- Honored with the Pinnacle of Leadership Award (Managers) multiple times – thrice in 2024, and almost every alternate quarter in 2022 and 2023 for leadership impact and team contribution.
Previous Experience
- Best Performer of the Year at Aditi Consulting – awarded in 2021 and 2023 for consistent delivery excellence.
- Winner of "Account of the Year" for the PayPal account in both 2023 and 2024, recognizing outstanding client satisfaction and delivery.
- Honored with the Pinnacle of Leadership Award (Managers) multiple times – thrice in 2024, and almost every alternate quarter in 2022 and 2023 for leadership impact and team contribution.
Tools Used
- Best Performer of the Year at Aditi Consulting – awarded in 2021 and 2023 for consistent delivery excellence.
- Winner of "Account of the Year" for the PayPal account in both 2023 and 2024, recognizing outstanding client satisfaction and delivery.
- Honored with the Pinnacle of Leadership Award (Managers) multiple times – thrice in 2024, and almost every alternate quarter in 2022 and 2023 for leadership impact and team contribution.
Languages
English
Proficient
C2
Hindi
Advanced
C1
Tamil
Proficient
C2
Malayalam
Upper Intermediate
B2
Telugu
Intermediate
B1
Timeline
Senior Manager - Client Partner
Optimum Solutions
12.2025 - Current
Senior Manager : CLIENT & Delivery
Aditi Consulting
07.2019 - Current
Senior Executive
Prospance Infotech
10.2018 - 05.2019
MBA - HRM
University of Madras
BSC - MATHEMATICS
Ethiraj College for Women