RUKHSAR KHAN
TV9 Network
Delhi - NCR
5
Languages
19
years of professional experience
A competent professional with nearly 15 years of experience in Customer Relationship. Gained experience as a Cabin Crew in leading International Airlines. Versed and adaptive to working conditions in India and abroad.
Dynamic interpersonal skills in developing and training teams, effectively controlling costs and achieving revenue and high guest satisfaction ratings in competitive environments. Expert communicator passionate about fostering a positive and results-oriented team culture.
Work History
1 Year 9 Months
12.2024 - Current
1 Year 9 Months
Chief Manager-MD's Office
TV9 Network | Noida
12.2024 - Current
- Planning and coordination, managing the MD's calendar.
- Corporate & International Relationship building from the MD's office
- Maintaining critical business relationships with external key stakeholders, like clients, partners, investors, and industry leaders.
- Worked on projects like the 'Global Summit,' 'What India Thinks Today,' 'Duologue,' Yoga-Meditation program for corporate leaders.
- MOM for business meetings and tracking the tasks assigned.
- VVIP, Delegates, Embassy connects, Networking
1 Year 6 Months
05.2023 - 11.2024
1 Year 6 Months
Senior Manager - Guest Relations & Operations
ELIVAAS | Gurgaon
05.2023 - 11.2024
- Heading the Guest Relations department in the HO.
- Grievance handling, compensation, policy, and structure.
- Operations, Training, and Quality, Inductions, etc.
- Managing Central Concierge services pan-India (Up-sell and X-sell).
- Review Management. (Response on OTA platforms and Google.)
- Client relations, vendor tie-ups, owner meetings, and events.
6 Months
07.2022 - 01.2023
6 Months
Aviation & Grooming Trainer
Frankfinn Institute | Raipur
07.2022 - 01.2023
- Grooming training, professional attire and etiquette, hair & makeup.
- Abbreviations, disruptive passenger handling, ditching, fire drill.
- Meal service on board, Beverage classification and Serving style.
- Fine dining, Table manners, and Etiquette, Interview preparations.
3 Years 2 Months
01.2019 - 03.2022
3 Years 2 Months
Assistant Base In-charge
SpiceJet Airlines | New Delhi
01.2019 - 03.2022
- Around 600 Cabin crew's Cluster Head Winner for South Region.
- Cabin crew welfare and support, Flight audits for service and safety,
- Flight reports approval, Disciplinary actions, Policy adherence.
- On-boarding, Induction, Performance Appraisal, Exit Formalities,
- Procurement, Uniform guidelines. BA check, Prelim reports.
- Monitor pre & post-flight briefings, check for mandatory documents.
11 Months
01.2018 - 12.2018
11 Months
Aviation & Grooming Trainer
Frankfinn Institute | Raipur
01.2018 - 12.2018
4 Years
02.2013 - 02.2017
4 Years
Premium Cabin Crew
Qatar Airways | Doha
02.2013 - 02.2017
- First-class and business-class service, fine dining, and wine tasting.
- VIP Handling, CRM (Crew Resource Management)
- First Aid, handling on-board emergencies, if any.
2 Years 9 Months
10.2009 - 07.2012
2 Years 9 Months
Mainline Cabin Crew
Malaysia Airlines | Kuala Lumpur
10.2009 - 07.2012
- Regional announcements for Indian and international sectors.
- Crew customs clearance for foreign nationals into India.
- Safety Emergency Procedure, documentation as per border regulations.
1 Year 3 Months
02.2008 - 05.2009
1 Year 3 Months
Customer Service Executive
SpiceJet | New Delhi
02.2008 - 05.2009
- Reservations, Airline Sales, Check-in, Boarding, Load & Trim, On time departure & arrival, Scheduling, Airline's commercial operations.
Education
MBA - Human Resources Management
NMIMS University | 07-2023
Diploma - Aviation, Hospitality & Travel Management
Frankfinn Institute | 10-2007
Bachelor of Arts - Political Science
Sambalpur University | 10-2006
- Certification on Make-up from Mr. Atul Chauhan
- Certification on Make-up from Ms. Raina Kundra
- Train the Trainer Diploma course (Dr. Karen E. Wells)
- Flying Hrs - 6000 (B777, B787, A350, A340, A330, A321-20-19, B737)
Skills
Communication Skills
Training and Development
Leadership
Client Relationship
MS Office
F&B Classification and Training
Attention to detail
Crisis management
Accomplishments
- Cluster Head Crew Performance Winner – Awarded by SpiceJet.
- Founding Member at ELIVAAS.
- WSET Level - 1 Award in Wine. (A certified Wine Taster)
- I was privileged to get a chance to work in world’s only 7star lounge “The Al-Safwa First” & “Al-Murjan Business”
- Hat-trick Championship in Badminton during College.
- Chess winner for four years during college
Languages
English
English
Hindi
Oriya
Urdu
Education
other,other,false,other
Languages
4,B2,5,C1,6,C2,6,C2
Timeline
Chief Manager-MD's Office
TV9 Network
12.2024 - CurrentRead more
Senior Manager - Guest Relations & Operations
ELIVAAS
05.2023 - 11.2024Read more
Aviation & Grooming Trainer
Frankfinn Institute
07.2022 - 01.2023Read more
Assistant Base In-charge
SpiceJet Airlines
01.2019 - 03.2022Read more
Aviation & Grooming Trainer
Frankfinn Institute
01.2018 - 12.2018Read more
Premium Cabin Crew
Qatar Airways
02.2013 - 02.2017Read more
Mainline Cabin Crew
Malaysia Airlines
10.2009 - 07.2012Read more
Customer Service Executive
SpiceJet
02.2008 - 05.2009Read more
Sambalpur University - Bachelor of Arts, Political Science
Read more
Frankfinn Institute - Diploma , Aviation, Hospitality & Travel Management
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NMIMS University - MBA, Human Resources Management
Read more