Ruksar Ansari
Client Lifecycle Management Operations Manager
Bengaluru
Summary
Dynamic CLM Operations Manager at HSBC Electronic Data Processing, skilled in operations management and staff training. Achieved enhanced team performance through effective performance monitoring and process improvement. Successfully implemented quality control systems, ensuring compliance with KYC/AML regulations while fostering a culture of accountability and risk management within the team.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
1
1
Certification
3
3
Languages
Work History
CLM Operations Manager
HSBC Electronic Data Processing
08.2022 - Current
- Lead the team of KYC analysts who conduct due diligence on New to bank customer onboarding in France.
- Oversee the process of identifying and verifying new-to-bank customers.
- Ensure compliance with French KYC/AML (Anti-Money Laundering) regulations and legal requirements.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led onboarding and training of new hires to fulfill business requirements.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
- Assisted in recruiting, hiring and training of team members.
KYC Analyst
HSBC Electronic Data Processing
06.2020 - 07.2022
- Managed a high volume of client data for New to bank (For France) and adhering to internal policies for information handling.
- Provided training to new team members on KYC procedures, resulting in increased productivity and effectiveness.
- Performed quality assurance checks on completed customer files, ensuring accuracy and completeness before submission for review or approval.
- Established strong working relationships with stakeholders across departments to facilitate seamless communication during client onboarding activities.
KYC Associate
HSBC Electronic Data Processing
03.2018 - 06.2020
- Supported KYC processes for prospective and existing customers.
- Ensured compliance with regulatory requirements by conducting thorough customer due diligence checks.
- Identified potential risks and red flags through comprehensive customer risk assessments, mitigating potential operational losses.
- Analyzed and investigated clients to conduct detailed customer due diligence and enhanced due diligence review.
Education
B.Com Honours - Honours in Marketing
University Of Calcutta
Kolkata, India 04.2001 -
10 + 2 - Commerce
Palzor Namgyal Girl's School
Gangtok, India 04.2001 -
Matric - General Studies
West Point Senior Secondary School
Gangtok, India 04.2001 -
Skills
Operations management
Problem-solving
Performance monitoring
Process improvement
Staff management
KPI tracking
Performance management
Staff training
Forecasting and scheduling
Process flows
Goal setting
Risk management
Accomplishments
- Promoted to Senior Analyst after 2 years with the company.
Certification
Future Fit People Manager
Timeline
Future Fit People Manager
03-2023
CLM Operations Manager
HSBC Electronic Data Processing
08.2022 - Current
KYC Analyst
HSBC Electronic Data Processing
06.2020 - 07.2022
KYC Associate
HSBC Electronic Data Processing
03.2018 - 06.2020
B.Com Honours - Honours in Marketing
University Of Calcutta
04.2001 -
10 + 2 - Commerce
Palzor Namgyal Girl's School
04.2001 -
Matric - General Studies
West Point Senior Secondary School
04.2001 -