Rupa Yadav
Vadodara,GJ
Summary
Highly experienced Customer Relation professional with 15 years in Travel & Tourism field. Want to work in an organization where I get a chance to expand and utilize my academic knowledge and utilize my past experiences to help the organization to grow and in turn improve upon my own skills.
Summary
A highly experienced Customer Relation professional with 15 years in Travel & Tourism field. Want to work in an organization where get a chance to expand and utilize academic knowledge and utilize past experiences to help the organization to grow and in turn improve upon own skills. Forward-thinking Senior Manager adept at managing teams of 10 employees with 10 direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Manager
TRAVEL LINK
VADODARA, INDIA, GJ
04.2021 - Current
- Product Designing, customizing & arranging Personal and Group International tours.
- Consult published and online sources to analyze and evaluate times, routings, fares, car rentals, accommodation ratings, and discount programs
- Managed over 50 customer calls per day.
- Preparing package and Presentations for corporate clients.
- Coordinating and negotiating with suppliers
- Use computerized reservation and ticketing systems to book transportation and hotel reservations, and issue itineraries
- Fortnightly and monthly report for inquiries and pipeline inquires
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Accomplished multiple tasks within established time frames.
Senior Manager
TAKE VACATIONS
MUMBAI, INDIA, MH
01.2019 - 03.2020
- Product Designing, customizing & arranging Personal and Group International tours.
- Consult published and online sources to analyze and evaluate times, routings, fares, car rentals, accommodation ratings, and discount programs
- Managed over 50 customer calls per day.
- Preparing package and Presentations for corporate clients.
- Coordinating and negotiating with suppliers
- Use computerized reservation and ticketing systems to book transportation and hotel reservations, and issue itineraries
- Fortnightly and monthly report for inquiries and pipeline inquires
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Accomplished multiple tasks within established time frames.
Senior Manager
WORLDWIDE VACATIONS, OF AANANTA URJA ENTERTAINMENT PVT. LTD
MUMBAI, INDIA, MH
08.2017 - 08.2019
- Product Designing, customizing & arranging Personal and Group International tours.
- Consult published and online sources to analyze and evaluate times, routings, fares, car rentals, accommodation ratings, and discount programs
- Managed over 50 customer calls per day.
- Preparing package and Presentations for corporate clients.
- Coordinating and negotiating with suppliers
- Use computerized reservation and ticketing systems to book transportation and hotel reservations, and issue itineraries
- Fortnightly and monthly report for inquiries and pipeline inquires
- Applied customer feedback to develop process improvements and support long-term business needs.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Developed and maintained relationships with customers and suppliers through account development.
Maximized performance by monitoring daily activities and mentoring team members.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Accomplished multiple tasks within established time frames.
Asst. Manager
VKONNECT TOURS & TRAVELS
MUMBAI, INDIA, MH
04.2016 - 08.2017
- Product Designing, customizing & arranging Personal and Group International tours.
- Consult published and online sources to analyze and evaluate times, routings, fares, car rentals, accommodation ratings, and discount programs
- Managed over 30 customer calls per day.
- Preparing package and Presentations for corporate clients.
- Coordinating and negotiating with suppliers
- Use computerized reservation and ticketing systems to book transportation and hotel reservations, and issue itineraries
- Fortnightly and monthly report for inquiries and pipeline inquires
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Accomplished multiple tasks within established time frames.
Sr. Outbound Tour Consultant
NCHIRAG TRAVELS PVT. LTD
NEW DELHI, INDIA, New Delhi
09.2013 - 04.2015
- Product Designing, customizing & arranging Personal and Group International tours.
- Consult published and online sources to analyze and evaluate times, routings, fares, car rentals, accommodation ratings, and discount programs
- Managed over 50 customer calls per day.
- Preparing package and Presentations for corporate clients.
- Coordinating and negotiating with suppliers
- Use computerized reservation and ticketing systems to book transportation and hotel reservations, and issue itineraries
- Fortnightly and monthly report for inquiries and pipeline inquires
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities.
Make My Travel India
New Delhi
06.2012 - 08.2013
Uniglobe Thomas Travel Solutions
Vadodara
11.2009 - 05.2012
J J’s Tours and Travels
Vadodara
02.2006 - 10.2009
Ronak Tour & Travel Pvt. LTd
Vadodara
02.2005 - 12.2005
Education
MBA - General Online
Chandigarh University
Ajitgarh 09.2021 - Current
IATA Qualified Professional - Passed IATA Foundation Exam -
IATA
Vadodara, GJ 03.2005 - 03.2006
B.A - English Vadodara
Maharaja Sayajirao University
Vadodara, GJ 07.2001 - 07.2004
Advanced Diploma - International Airline And Travel Management
Wings Institute of Management
09.2004 - 02.2005
Skills
Customer Relationship, Sales, New product launchesundefined
Timeline
MBA - General Online
Chandigarh University
09.2021 - Current
Manager
TRAVEL LINK
04.2021 - Current
Senior Manager
TAKE VACATIONS
01.2019 - 03.2020
Senior Manager
WORLDWIDE VACATIONS, OF AANANTA URJA ENTERTAINMENT PVT. LTD
08.2017 - 08.2019
Asst. Manager
VKONNECT TOURS & TRAVELS
04.2016 - 08.2017
Sr. Outbound Tour Consultant
NCHIRAG TRAVELS PVT. LTD
09.2013 - 04.2015
Make My Travel India
06.2012 - 08.2013
Uniglobe Thomas Travel Solutions
11.2009 - 05.2012
J J’s Tours and Travels
02.2006 - 10.2009
IATA Qualified Professional - Passed IATA Foundation Exam -
IATA
03.2005 - 03.2006
Ronak Tour & Travel Pvt. LTd
02.2005 - 12.2005
Advanced Diploma - International Airline And Travel Management
Wings Institute of Management
09.2004 - 02.2005
B.A - English Vadodara
Maharaja Sayajirao University
07.2001 - 07.2004
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