At Capita India, as a Senior Executive, I played a pivotal role in fostering a positive work environment, contributing to customer satisfaction. Innovative and goal-oriented Management professional committed to Customer Support.
Overview
6
6
years of professional experience
Work History
Senior Executive
Capita India Pvt Ltd
Mumbai
09.2018 - 04.2024
Resolved customer inquiries and complaints requiring management-level escalation.
Reviewed completed work to verify consistency, quality, and conformance.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Senior Customer Support Executive – UK Logistics P at M/S Capita India Pvt. LtdSenior Customer Support Executive – UK Logistics P at M/S Capita India Pvt. Ltd