Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Rupali Giri

Mumbai

Summary

At Capita India, as a Senior Executive, I played a pivotal role in fostering a positive work environment, contributing to customer satisfaction. Innovative and goal-oriented Management professional committed to Customer Support.

Overview

6
6
years of professional experience

Work History

Senior Executive

Capita India Pvt Ltd
Mumbai
09.2018 - 04.2024
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

HSC

SNDT
Mumbai, MH
04-2005

Skills

  • Performance Improvement
  • Corporate Communications
  • Mail handling
  • Customer Satisfication

Languages

Gujarati
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2

Affiliations

  • Travelling and making connections

Timeline

Senior Executive

Capita India Pvt Ltd
09.2018 - 04.2024

HSC

SNDT
Rupali Giri