Rupali Giri
Mumbai
Summary
At Capita India, as a Senior Executive, I played a pivotal role in fostering a positive work environment, contributing to customer satisfaction. Innovative and goal-oriented Management professional committed to Customer Support.
Overview
6
6
years of professional experience
Work History
Senior Executive
Capita India Pvt Ltd
Mumbai
09.2018 - 04.2024
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
HSC
SNDT
Mumbai, MH04-2005
Skills
- Performance Improvement
- Corporate Communications
- Mail handling
- Customer Satisfication
Languages
Gujarati
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Affiliations
- Travelling and making connections
Timeline
Senior Executive
Capita India Pvt Ltd
09.2018 - 04.2024
HSC
SNDT