Dynamic HR and compliance manager with a proven track record at AK Fabricators, enhancing workforce planning and reducing attrition by 15%. Skilled in talent acquisition and payroll administration, I excel in driving process improvements and ensuring compliance, leveraging advanced Excel for data analysis and reporting
Manager – Compliance
• Ensure compliance with company policies and statutory requirements across multiple project sites.
• Monitor adherence to internal processes and governance standards.
• Coordinate with project teams for proper documentation and regulatory compliance.
• Support implementation of improved compliance procedures.
Manager – Accounts
• Monitor and control site-wise expenses across multiple projects.
• Review and validate site expense reports.
• Prepare MIS and expense analysis reports for management review.
• Provide guidance and training to teams for better cost control practices.
Talent Acquisition / Recruitment
• Managed end-to-end recruitment process including sourcing, screening and hiring coordination.
• Handled candidate CV extraction and screening through OTRS.
• Coordinated with hiring managers for shortlisting and interview scheduling.
HR Operations
• Managed pre-employment formalities including Background Verification (BGV) and insurance documentation.
• Ensured smooth onboarding and completion of employee documentation.
• HR Reporting & Compliance
• Prepared HR reports on recruitment metrics and employee processes.
• Ensured compliance with company policies and HR documentation requirements.
HR Management & Workforce Planning
• Led workforce planning and manpower forecasting for multiple construction projects.
• Managed end-to-end recruitment of skilled and experienced professionals.
• Coordinated employee training and development initiatives.
• Payroll & Statutory Compliance
• Processed payroll for 100+ employees and labor workforce.
• Ensured 100% compliance with statutory and labor regulations.
HR Administration & Safety Compliance
• Maintained accurate employee records and HR documentation.
• Monitored safety compliance across construction sites.
• Employee Engagement
• Reduced employee attrition by 15% through effective engagement initiatives.
Billing & Invoicing
• Generated and managed client invoices in line with approved quotations and payment terms
• Ensured accurate billing documentation and timely invoicing
• Accounts & Financial Reporting
• Maintained purchase, sales and revenue reports for management review
• Reconciled invoices and tracked petty cash transactions
Client Coordination
• Handled client queries and feedback related to billing and payments
• Coordinated with finance and client servicing teams to resolve discrepancies
Administrative Support
• Managed billing records and administrative documentation
• Supported finance team with data tracking and reporting
Customer Service & Front Office Operations
• Managed front-office banking operations and handled 50+ customer queries daily with a 98% resolution rate
• Ensured smooth customer service and quick issue resolution
• Cross-sold retail banking products including insurance and mutual funds
• Achieved 120% of quarterly sales targets
Banking Operations
• Processed forex remittances, RTGS transactions, Demat trading, locker operations, and clearing functions
• Maintained accuracy and compliance in daily banking transactions
•Scrutinized account opening forms and verified customer documents
• Ensured 100% compliance with KYC norms and bank policies
Customer Service & Operations
• Managed front-office banking operations ensuring high service standards
• Handled customer queries and service requests efficiently
• Generated account opening leads and cross-sold retail banking products
Coordination
• Coordinated with CMS department to resolve customer service issues promptly
MIS & Reporting
• Managed MIS for 54 branches across the Western Zone
• Tracked branch-wise sales targets and prepared productivity analysis reports
Administration Support
• Supported zonal administration and facilitated inter-branch coordination
Customer Service
• Assisted customers with account opening, deposits, withdrawals, and service inquiries
• Generated leads for loans and financial products to support business growth
Documentation & Records
• Maintained back-office records and application scrutiny, including handling rejected cases
• NCFM Derivatives Module
• MS-CIT (2003)
Talent acquisition and end-to-end recruitment
Workforce planning
Employee relations and onboarding
Compliance management
Payroll administration
Accounts management and banking operations
Expense analysis and policy implementation
MIS reporting and tools
Finacle Flex and Siebel
Tally ERP-9 and advanced Excel
Professional Experience
People-oriented HR professional with experience in Talent Acquisition, Compliance and Organizational Development. MBA in Finance with a strong ability to apply data-driven insights to HR practices. Skilled in MIS, process optimization and handling sensitive information to ensure efficiency and compliance. Committed to fostering an inclusive work culture and collaborating effectively with stakeholders to drive organizational success.