Rupam Jha
Mumbai
Summary
Motivated Process Leader with expertise in streamlining operations and enhancing efficiency in various industries. Possess strong leadership skills, adept at establishing clear objectives and driving team success. Have demonstrated ability to implement effective process improvements that enhance productivity and reduce costs. Previous work has consistently resulted in improved operational effectiveness and increased profitability.
Overview
19
19
years of professional experience
Work History
Process Leader, Operations
Firstsource Solutions Ltd
Mumbai
06.2018 - Current
- Responsible for delivering SLA and target for the segment/team.
- Maintaining track for daily, weekly monthly and quarterly performance .
- Identifying areas of opportunity for improvement in quality, cost, delivery, morale and productivity.
- Liaising with other departments to ensure employee satisfation and business requirements being met on timely manner.
- Conducting appraisal for the team and interviews for the process.
Team Leader
Radius Global Solutions India Pvt. LTD.
Mumbai
08.2008 - 05.2018
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Monitored operations and reviewed records and metrics to understand company performance.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
Associate, Residential MOrtgage E2E
Adventity BPO Pvt. Ltd.
Thane
01.2008 - 07.2008
- Helping borrowers of US Mortgage market with Home Loans from various lenders.
- Negotiating the best Rate of interest and preparing the Loan file.
- Uploading Loans and tracking progress with the underwriting team towards Loan closing.
- Identifying Appraisers and getting appraisals supervised at best rate for the property.
Senior Associate
WNS Global Services Pvt. Ltd
Mumbai
01.2006 - 12.2007
- Handling calls related to Flights, Hotels and Car bookings and reservations.
- Assisting Team Leader with escalations calls, cancellations and changes to the itenerary.
Education
High School -
Kendriya Vidyalaya Sangathan
Sibsagar Assam06-2008
Skills
- Process improvement and operational efficiency
- Performance tracking and analysis
- Conflict resolution and negotiation
- Team leadership and collaboration
- Stakeholder engagement and management
Affiliations
- Member of Employee recreation team for the process.
- Member of the Fire Safety Team
Accomplishments
- Awarded Best supervisor for multiple Quarters
References
References available upon request.
Timeline
Process Leader, Operations
Firstsource Solutions Ltd
06.2018 - Current
Team Leader
Radius Global Solutions India Pvt. LTD.
08.2008 - 05.2018
Associate, Residential MOrtgage E2E
Adventity BPO Pvt. Ltd.
01.2008 - 07.2008
Senior Associate
WNS Global Services Pvt. Ltd
01.2006 - 12.2007
High School -
Kendriya Vidyalaya Sangathan
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