RUPENDRA KUMAR SOLANKI
Finance Nbfc
Bulandshar
Summary
I believe in sincerity, perfectionism and Above all positive thinking, IValue the Job Which Would give me on opportunity to Apply my Knowledge.
Overview
15
15
years of professional experience
Work History
Area Head
Paisalo Digital
02.2019 - Current
- Role And Responsibilities:-
- I worked in ACM as a Handling Specialist for Commercial And Ev Vehicles Cng, Petrol, Diesal ,Loan ,CV Loan, Lap Loan ,Small Loan for 4 years at Paisalo Digital Ltd.
- 16 Staff in team work location Bharatpur, Jaipur, Dausa, Mahua, Bayana, kherli, Balaji, Hindaun, Siker, chomu, Alwar,Ajmer
- Reporting All staff Daily Report in Evining sitting in Dealer piggio,Tvs, Mahindra, Bajjaj, Cart temp loan working.
- Analyzed key performance indicators to identify trends and areas for improvement within the department.
- Managed vendor relations, negotiating contracts to secure favorable terms for the company.
- Ran and verified [Type] and [Type] reports.
- Mentored junior staff members, providing guidance on best practices and industry standards.
- Presented reports on area achievements to senior management, highlighting successes and areas for improvement.
- Collaborated with other departments to ensure smooth operations and communication across the organization.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Answered product questions and assisted customers in selection and checkout.
- Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Submitted reports to senior management to aid in business decision-making and planning.
- Trained newly hired sales team in upselling techniques.
- Planned and implemented growth strategies.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained staff on operating procedures and company services.
- Cross-trained and backed up other customer service managers.
Branch Manager
SVCL
02.2016 - 06.2016
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
EO
Capital Trust Ltd
01.2014 - 12.2015
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
RO
Fusion Micro Finance
09.2011 - 04.2013
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Resolved problems, improved operations, and provided exceptional service.
Education
Computer course -
B.com - undefined
C.C.S. University
Meerut01-2003
12th - undefined
U.P BOARD
01-1999
10th - undefined
U.P BOARD
01-1997
Skills
Branch operations
Key account management
Operations management
Administrative leadership
Training skills
Staff training and development
Team development
Report writing
Recordkeeping skills
Reporting management
Organizational development
Staff development
Sales expertise
Problem-solving
Team leadership
Cash management
Interests
Listening To Music, Playing Cricket, Travelling
Declaration
I Hereby Declare That The Above-Mentioned Information Is Correct Up To My KnowledgeAnd I Bear The Responsibility For The Correctness Of The Above-Mentioned Particulars. RUPENDRA KUMAR SOLANKI
Timeline
Area Head
Paisalo Digital
02.2019 - Current
Branch Manager
SVCL
02.2016 - 06.2016
EO
Capital Trust Ltd
01.2014 - 12.2015
RO
Fusion Micro Finance
09.2011 - 04.2013
B.com - undefined
C.C.S. University
12th - undefined
U.P BOARD
10th - undefined
U.P BOARD