Munish KUmar
Area Head
H No 608/A2 Chuhan Mohalla Near Purana Kua Rangpuri New Delhi
Summary
To embark on a career which can give growth to perform and excel. I would eventually like to be a part of core team in professional organization. Looking forward to work in a challenging environment and to present myself with the best of my innovative ideas and technical skills.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Area Head
Urban Money (Square Capital Pvt Ltd)
UP East
02.2021 - Current
- Handling UP East Business of Mortgage,Business loan,Personal Loan,CC Limit,OD Limit,General Insurance & Life Insurance.
- Planned and implemented growth strategies.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Revitalized business development strategies to expand operations and improve bottom line.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Led team of [55] members while providing exceptional customer service
Senior Manager
CHQBOOK.COM
GURGAON
06.2019 - 02.2021
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Carried out and developed social media, e-blast and public relations campaigns.
- Implemented productivity benchmarks across all departments to maximize company revenue.
- Implemented and developed operational standards, policies and procedures.
- Provided strong leadership to enhance team productivity and morale.
- Recommended and implemented successful strategies to maximize revenue.
- Analyzed revenue distribution, bank reconciliations and account analysis documents to execute month-end closing.
- Handled Nine stores independently in North India as : (Shahdara,Seelampur,Ghaziabad,Meerut,Lucknow,Zirakpur,Jalandhar,Amritsar,Jaipur) and has got exposure and experience on the overall profitability of the Store, Retail team and Tele calling team.
- I have handle target related to credit card, all types of loans and general insurance(HDFC Ergo).I also handling Metro Wholesale Mall (B2B) elite plus loyalty program card & Spar Hyper Market Store (Credit Card,Loans,Insurance)Sales.
- Regular training and motivation to the sales team and giving them regular inputs about the market and deadlines.
- I also interact with customers and conduct random checks on existing customers about their satisfaction level.
- Led team of [45] members while providing exceptional customer service
Branch Sales Manager
BAJAJ ALLIANZ LIFE INSURANCE CO. LTD
GURGAON
07.2018 - 04.2019
- Managed branch sales, customer service.
- Resolved customer complaints to maintain high level of satisfaction.
- Coordinated calls to prospective and existing.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Created and launched new online marketing strategies, resulting in [42]% sales increase.
- Organized promotional events and interacted with community to increase sales volume.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Increased sales by through effectively training employees.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
Sales Manager
MODERN AGE GENESIS INVESTMENT CAPITAL PVT LTD
GURGAON
12.2014 - 07.2018
- Targeted and prospected for new business through telemarketing, individual creativity and innovation.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Established and cultivated solid business relationships with new or existing customers.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Team Leader
SERCO BPO PVT LTD
GURGAON
04.2012 - 11.2014
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Set up and calibrated machinery to meet specific production requirements.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Initiated timely response to emails, voicemails and written correspondence.
- Assisted with new hire processing and existing training programs.
- Led team of [15] members while providing exceptional customer service
Education
Bachelor of Arts - Social Sciences
BSA College
Mathura 07.2006 - 06.2009
MBA - Financial Services Marketing Operations
Sikkam Manipal University
New Delhi 07.2021 - Current
Skills
MS Office
Planning and Coordination
Problem-Solving
Multitasking Abilities
Branch operations
Team development
Reporting management
Administrative leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
MBA - Financial Services Marketing Operations
Sikkam Manipal University
07.2021 - Current
Area Head
Urban Money (Square Capital Pvt Ltd)
02.2021 - Current
Senior Manager
CHQBOOK.COM
06.2019 - 02.2021
Branch Sales Manager
BAJAJ ALLIANZ LIFE INSURANCE CO. LTD
07.2018 - 04.2019
Sales Manager
MODERN AGE GENESIS INVESTMENT CAPITAL PVT LTD
12.2014 - 07.2018
Team Leader
SERCO BPO PVT LTD
04.2012 - 11.2014
Bachelor of Arts - Social Sciences
BSA College
07.2006 - 06.2009