Rutu Teggi

· Developed and customized Client Scripts, Business Rules, Script Includes, and UI Policies to enforce business logic, automate processes, and improve data accuracy.

· Configured Catalog Items and Record Producers with variables, workflows, and approvals to streamline request submission and fulfillment.

· Designed and executed Fix Scripts and Scheduled Jobs/Scheduled Scripts for background automation, data corrections, and system maintenance.

· Implemented Transform Maps & Data Import Sets to migrate and integrate external data into ServiceNow tables with accuracy.

· Created UI Actions (form buttons, list actions, context menus) to improve user efficiency and process automation.

· Configured Data Policies vs UI Policies for consistent data handling at both client and server levels.

· Implemented and monitored SLAs to measure service performance and ensure compliance with business commitments.

· Configured ACLs to enable role-based access control and safeguard sensitive data.

· Customized the Service Portal by building custom Widgets, UI Pages, and tailored tables, delivering an intuitive self-service experience.

· Automated complex workflows using Flow Designer and Workflows, reducing manual tasks and improving service delivery.

· Built and managed Update Sets to migrate customizations across environments while maintaining best practices.

· Contributed to Scoped Applications, ensuring modular development and easy maintenance of custom solutions.

· Delivered solutions for Employee Lifecycle Management, including onboarding, offboarding, leave management, and performance tracking.

Developed and maintained Notifications and Email Scripts to enhance communication between employees, managers, and HR teams.