Ruzzal Mehta
Pune
Summary
Dynamic Assistant Vice President at Citi with a proven track record in team management and production support. Expert in Unix and SQL, I excel at troubleshooting and automating processes, enhancing operational efficiency. Passionate about driving incident management and change processes, I consistently deliver solutions that elevate client satisfaction and streamline workflows.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Vice President
Citi
Pune
08.2023 - Current
- Lead a team of production support specialists.
- Monitoring and executing production batches and Autosys jobs.
- Overseeing Incident and Change management process.
- Troubleshoot production issues and resolve user queries.
- Prepare shell scripts for automating tasks.
- Manage and track changes to scripts using VCS (e.g. GIT)
- Spearhead the deployment of packages in production.
- Develop and maintain documentation for production support procedures
- Assist in identifying the bugs and recurring issues to enable effective problem management process.
Senior Product Support Engineer
Singular
Pune
01.2023 - 08.2023
- Unix log analysis to identify and resolve production issues.
- Developed and executed complex SQL queries to analyze and extract relevant data.
- Triage application issues and bugs related to mobile attribution and analytics.
- Participated in client calls and assisted them with product related queries and bugs.
- Managed incident queues and resolved escalated incidents via Zendesk.
Senior Customer Excellence Engineer
Integral Ad Science
Pune
09.2020 - 01.2023
- Technical in depth troubleshooting and optimization (HTML, JavaScript and SQL) for digital advertisement placements measurement technology.
- Triaging and troubleshooting application and production issues.
- Extraction and analysis of custom reports as per business demand.
- Collaborating with CSMs and Account management teams for better services of client queries and escalations.
- Manage incident queues and carry out efficient escalation process via JIRA and Salesforce.
- Prepare Looker dashboards and reports for data analysis.
Software Support Engineer
Amdocs
Pune
09.2018 - 08.2020
- Providing technical support and expertise for resolution of day to day production issues.
- Execute RPM installations and implement deployments in production.
- Preparing shell scripts for automation of monitoring and system enhancement tasks.
- Linux user administration, files administration. Linux server management with application’s log rotation, Disk usage control.
- Followed internal procedures for change management, release management, incident management and escalation process.
- Being a part of Incident Management team, need to follow the documented procedures and engage all required resources on the bridge call.
- Resolving and troubleshooting of L1 and L2 related tickets.
Senior Systems Engineer
Infosys
Pune
09.2015 - 09.2018
- Worked as an L2 Business Application Support Analyst for the investment bank UBS.
- Identification and correction of application performance issues.
- Extensive level of code debugging and investigating technical issues and providing solutions to client within SLA.
- Preparing scripts for automating daily tasks.
- Followed internal procedures for change management, release management, incident management and escalation process.
- Provided after hours support for the applications and projects when required.
Education
B.E - E&TC
MIT College of Engineering
Pune, India05.2015
Diploma - E&TC
SVPM's ITE
Malegaon, India05.2012
Skills
- Unix
- Team Management
- Autosys
- SQL
- Shell scripting
- ITIL V4 certified
- Application/Production Support
- Incident Management
- Change management
Tools
- ServiceNow
- Zendesk
- Looker
- ITRS Geneos
- JIRA
- Salesforce
- Confluence
- Kibana
Certification
- ITIL V4
Websites
Timeline
Assistant Vice President
Citi
08.2023 - Current
Senior Product Support Engineer
Singular
01.2023 - 08.2023
Senior Customer Excellence Engineer
Integral Ad Science
09.2020 - 01.2023
Software Support Engineer
Amdocs
09.2018 - 08.2020
Senior Systems Engineer
Infosys
09.2015 - 09.2018
B.E - E&TC
MIT College of Engineering
Diploma - E&TC
SVPM's ITE