Vivek Singh

• Conducted regular staff meetings to discuss progress on projects and initiatives
• Handling the team of 15 members
• Change and Release management task and DR drill and other Banking domain BAU
• Technology came across kubernets, openshift, micro services Oracle DB etc
• Coordinating with Vendors and other team members for various issues
• Handling the Yes bank mobile and MSME application bug fixes with enhancement
• Ran daily batch jobs, created new batches & assigned task for batch job; monitored utilization of application & web servers
• Worked on IIS (Internet Information Services), created application pools, virtual directories & added web services
• Provided support & identified all issues & prepared appropriate documentation all issues & solutions; raised the call (Ticket) with vendor and provide solution for issue coordinating with vendor
• Good Multitasking skill and Strong communicator, Taking initiative and act as a team player
• Worked on End to End user monitoring for NBPG application on Dynatrace tool
• Checked daily functioning of web applications, daily login checks and wrote test case report according to the issues
• Ensure to keep the applications up 24/7 and to be in touch with administrators and users to help them and to resolve server and application related issues
• Involved in the preparation & planning of incident, risk and change management procedural documentation for clients
• Activities :- Performing diagnosis of production incidents by reading application and database logs to get the RCA of the issue
• Involved in incident calls and tracking the same to overcome any repetitive incidents
• Also have worked on integration at Application level to as per Business Requirement with respect to deployment, Analysis and Solution
• Troubleshooting Financial transactions like NEFT, RTGS, IMPS, Ecommerce transaction, Payment Domain
• Use of various monitoring tools (APM / OEM 12c / custom scripts/Dynatrace) to monitor application behavior and take appropriate action till the End USER resolution
• Performed 2 Internet Banking DR Drill, 2 Mobile Banking drill
• NBPG drill and have reduced the drill timeline by 80% less time and more accuracy by automating the Application start stop time and DB level synchronization activity
• Establish and maintain working relationships with internal teams, including professional services consultants, product management, engineers, and support staff
• Serve as the technical interface between business support groups, application vendors and infra support
• Act on alerts received from various monitoring systems
• Diagnosis, Troubleshooting & Resolving of related errors & performance issues through respective stakeholders
• Managed software and configuration changes on Test and Production environments
• Troubleshot and diagnosed systems problems; installed and configured varied applications
• Resolved all financial transaction issues by coordinating with clients, dealers and internal units
• Analyzed causes of production problems and developed methods for improvement
• Managed daily modifications to support customer's business and technical specifications
• Coordinated with other teams to ensure availability of components and environments
• Resolved data quality issues raised by end users in each of the applications
• Participated in the deployment of applications across multiple sites and platforms
• Ensure uptime & availability of application as per the SLA agreed

•SOP & SLA management, KPIs, Volumes Management

• Managing Team of 7 people for issues handingling ,ensuring the task assigned to get completed in the given time frame.Achived the task of Streamling the Mobile Banking and NBPG application along with my team which leads to lower down the Error ratio by 75- 80% in realtime secenarios SkillSets

• Preferable experience working in Banking Domain on Software Finacle core Banking

Managing the Banking domain in support role with exposure to Internet Banking (NEFT,RTGS,IMPS,TPT), Mobile Banking (NEFT,RTGS,IMPS,TPT)
,Payment domain (PAYTM, Razorpay , PAYU, eComerece transactions ) , Infrastructure Management and Application availability and Coordinate with Network and Infra Sec team to over come network glitches while managing the Application Infrastructure and Also VAIPT points closure.
Deployed patches provided by the bank team and OEM; checked application functionality after patch deployment
Ran daily batch jobs, created new batches & assigned task for batch job; monitored utilization of application & web servers
Worked on IIS (Internet Information Services), created application pools, virtual directories & added web services
Provided support & identified all issues & prepared appropriate documentation all issues & solutions; raised the call (Ticket) with vendor and provide solution for issue coordinating with vendor
Good Multitasking skill and Strong communicator, Taking initiative and act as a team player.Worked on End to End user monitring for NBPG aplication on
Dynatrace tool
Checked daily functioning of web applications, daily login checks and wrote test case report according to the issues
Ensure to keep the applications up 24/7 and to be in touch with administrators and users to help them and to resolve server and application related issues
Involved in the preparation & planning of incident, risk and change management procedural documentation for clients
Activities :-
Performing diagnosis of production incidents by reading application and database logs to get the RCA of the issue
Involved in incident calls and tracking the same to over come any repetative incidents
Also have worked on integration at Application level to as per Bussiness Requiremnt with respect to deployment , Analysis.and Solution.

Trtobuleshooting Financial transactions like NEFT,RTGS,IMPS, Ecommerce transaction, Payment Domain
Use of various monitoring tools (APM / OEM 12c / custom scripts/Dynatrace) to monitor application behavior and and take appropriate action till the End USER rsolution
Perfromed 2 Internet Banking DR Drill ,2 Mobile Banking drill
,3 NBPG drill and have reduced the drill timeline by 80% less time and more accuraccy by automating the
Application start stop time and DB level syncronization activity
Establish and maintain working relationships with internal teams, including professional services consultants, product management, engineers, and support staff
Serve as the technical interface between business support groups, application vendors and infra support
Act on alerts received from various monitoring systems
Diagnosis, Troubleshooting & Resolving of related errors & performance issues through respective stakeholders
Managed software and configuration changes on Test and Production environments
Troubleshot and diagnosed systems problems; installed and configured varied applications
Resolved all financial transaction issues by coordinating with clients, dealers and internal units
Analyzed causes of production problems and developed methods for improvement
Managed daily modifications to support customer's business and technical specifications
Coordinated with other teams to ensure availability of components and environments
Resolved data quality issues raised by end users in each of the applications
Participated in the deployment of applications across multiple sites and platforms
Ensure uptime & availability of application as per the SLA agreed.

• Preferable experience working in Banks in support role with exposure to Internet Banking (NEFT, RTGS, IMPS, TPT), Mobile Banking (NEFT, RTGS, IMPS, TPT), Payment domain, Flexcube banking support (PAYTM, Reliance Fund, PAYU, ecommerce transactions), Mutual Fund and Credit card application, SMART ACCOUNT, APP, Video KYC etc
• Strong Java debugging skill, Analysing HEAP and Thread DUMP
• Strong Unix, Linux, Windows & Oracle 10/11G, SQL Server 2008 database skills
• Good understanding of application/middleware like Oracle Weblogic, IBM Websphere and Knowledge of ITIL methodology
• Good Multitasking skill and Strong communicator, Taking initiative and act as a team player
• Ensure to keep the applications up 24/7 and to be in touch with administrators and users to help them and to resolve server and application related issues
• Involved in the preparation & planning of incident, risk and change management procedural documentation for clients
• Activities :- Performing diagnosis of production incidents by reading application and database logs
• Troubleshooting Financial transactions like NEFT, RTGS, IMPS, Ecommerce transaction, Payment Domain
• Performing daily health checkup (predefined parameters) of Operating System, Database Server, Websphere / Weblogic and MQ servers
• Reviewing daily Database Reports and take appropriate action as per the Health View of the DB of Applications
• Use of various monitoring tools (APM / OEM 12c / custom scripts) to monitor application behavior and take appropriate action
• Act on alerts received from various monitoring systems
• Diagnosis, Troubleshooting & Resolving of related errors & performance issues through respective stakeholders
• Managed software and configuration changes on Test and Production environment
• Troubleshot and diagnosed systems problems; installed and configured varied applications
• Resolved all financial transaction issues by coordinating with clients, dealers and internal units
• Analyzed causes of production problems and developed methods for improvement
• Managed daily modifications to support customer's business and technical specifications
• Coordinated with other teams to ensure availability of components and environments
• Resolved data quality issues raised by end users in each of the applications
• Participated in the deployment of applications across multiple sites and platforms
• Ensure uptime & availability of application as per the SLA agreed
• Provide escalated ticket/incident management supported applications as well as will participate in defect management, issue tracking/trending
• Maintaining Blackout during the Drill or Production schedule maintenance activity on financial transactions like NEFT, RTGS, IMPS, Online Payment to Vendor or Biller
• Establish and maintain working relationships with internal teams, including professional services consultants, product management, engineers, and support staff
• Serve as the technical interface between business support groups, application vendors and internal infra support teams
• Change & Release Management
• Ensuring all the Tests & Checks are done on the UAT environment before the changes are performed on production
• Ensure transition of builds, bug fixes, patches does not result in any application unavailability during business hours
• Follow Change Management process for all Application / Database / OS related update & upgrade
• Ensure that production data is made available to UAT environment for testing on need basis
• Ensure change & release management is followed for bug fixes, maintenance activities, process improvement
• Perform System integrated testing (SIT) for production issue bug fixes
• Ensure all the necessary documentation required as per IT Governance is followed and adhered to for successful approval by Release control board
• Provide support for DR drills
• Implement fix for internal and external vulnerabilities Work with product vendor and security team to identify fix for reported vulnerabilities
• Log problem tickets for repeat incidents and track them till closure
• Plan, implement, conduct SIT and UAT for DB/OS and Middleware patches with help of respective infra team
• Carry out weekly analysis of alerts and take appropriate actions for their reduction

• Excellent hands-on knowledge of Unix, Linux and Oracle environments
• Performed Application Server administration tasks such as Installation, Configuration
• Monitoring and Performance tuning
• Strong ability to network and establish contacts throughout the organization
• Good time management skills – ability to thrive in high pressure or tight schedule
• Strong ability to research and find technical solutions via technical community collaboration
• High caliber team player, self-starter and ability to work independently
• Provided 24x7 supports for the application servers and web servers by understanding the business impact of the client's issue
• Good communication skills in English – verbal and written
• Analytical skills to collect, organize, and analyze data and amounts of information with attention to detail and accuracy
• Ability to work with different teams to meet timely objectives
• Involved in Troubleshooting and fixing day-to-day problems of the applications in production
• Involved in Configuration for Weblogic Server Console like Connection pools, Data source, Queues
• Performing day to day service operations, monitoring, administration and support
• Responsible for SLA delivery, client interface and resolving complex technical problems
• Understanding and Troubleshooting complex customer issues on production environment and Responsible for identifying any bugs occurring in the applications as well as fixing them
• Check email Alerts, Notification mails and any tickets in queue with their priority
• If any jobs running for longer time Check why stored procedure/jobs are taking lot of time to run

• Assist with troubleshooting and issue resolution relating to current applications, providing assistance to the development
• Provide ongoing internal reporting of performance measures and service levels
• Manage and coordinate hot fix and maintenance releases
• Coordination of work activities involving TI, Data Centre, DBA's, Local and Global Technology teams
• Develop, implement and/or improve the application production support knowledge management repository(s) to ensure all are documented, process & procedures are clear and periodic reviews are conducted
• Provide support to the business during day-to-day activities and ad-hoc requests
• Monitoring system resources, logs, disk usage, scheduling backups and restore
• Analysis of software related problems for production & Development servers and reverting accordingly

• Managed multiple complex web-based software implementation projects while exceeding service levels
• Configured new and existing clients on performance management system (WingSpan)
• Trained end users on software features and operation procedures
• Wrote and edited product-related technical documentation
• Supported 15 new customers to ensure the successful implementation of new account features
• Resolved technical issues and provided general user support
• Performed software quality assurance activities