S. Jayashree

Dynamic System Engineer with a proven track record at Tata Consultancy Services, excelling in Mainframe troubleshooting and ServiceNow incident resolution. Passionate about Salesforce, I have completed multiple super badges and am skilled in Python and Java. My proactive approach and strong analytical skills drive successful project outcomes. Enthusiastic System Engineer offering many years of experience in project management, scripting and Remote Desktop Services. Polished and highly educated with desire to work within industry sector. Deep understanding of operational dependencies of applications, networks, systems, security, and policy.

Salesforce Superbadges (Completed multiple hands-on projects)

I hereby declare that all the information provided is true to the best of my knowledge.

Client: CNA Insurance | Role: Application Support & Development (Mainframe + ETL) | Duration: [Start Date] – Present
Technologies: COBOL, JCL, ADSO, DMLO, ServiceNow, ImageRight, Informatica PowerCenter, Informatica IICS, SQL

Key Responsibilities:
• Supporting and enhancing Surety applications using COBOL, JCL, ADSO, and DMLO on the Mainframe platform.
• Analyzing and resolving production incidents, especially related to payment discrepancies and data mismatches, using tickets raised in ServiceNow.
• Monitoring and fixing batch job failures, ensuring timely and reliable processing of scheduled jobs.
• Working on minor enhancements and code changes based on business requirements and production issues.
• Supporting the ImageRight document management system, handling user-reported issues and monitoring system workflows used across business units.
• Cross-trained in Informatica ETL (PowerCenter & IICS); contributed to development of mappings, workflows, and data transformations, as well as monitoring ETL batches and validating target data.