- ServiceNow
S. JYOTSNA
Major Incident Manager
Bangalore
Summary
Multitasking Incident Manager with a background in remediation planning and execution. A determined employee with over 7 years of successfully handling high priority incidents and finding ways to limit impact. Committed to remaining poised and calm in high pressure situations.
Overview
9
9
years of professional experience
19
19
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Major Incident Manager
NTT Ltd
Bangalore
02.2022 - Current
- Provided immediate emergency response and incident management.
- Conducted post-resolution reviews with team members (RCA)
- Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
- Tracked metrics involving critical incidents to model trends, produce reports and make effective recommendations for improvements.
- Developed and coordinated response processes.
- Assessed incident priority based upon impact to business and escalated issues as necessary.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
Operations Security Analyst
Accenture Solutions Pvt Ltd
Bangalore
06.2021 - 01.2022
- Led identification, development, implementation and maintenance of security requirements for entire organization.
- Determined, rolled out and supervised all security protocols for organization.
- Kept team compliant with security protocols and appearance standards.
- Completed vulnerability scans to identify at-risk systems and remediate issues.
- Maintained high standards of excellence for security programs, strategies and plans while working in busy, high-risk settings.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Maintained data management and storage systems to protect data from compromise.
Network Analyst
Accenture Solutions Pvt Ltd
Bangalore
10.2017 - 05.2021
- Installed and maintained commercial firewall solution, working with security vendors to consistently apply best practices and software updates.
- Coordinated with third-party security information and event management (SIEM) providers to maintain protections and predict threats.
- Configured and installed wireless controllers, routers and switches.
- Implemented and maintained firewalls, series switches and security appliances.
- Troubleshot and maintained networking devices and infrastructure across enterprise.
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
- Worked extensively with HPNnmi to schedule and store reports.
- Upgraded and expanded network systems and components.
Network Engineer
IBM India Pvt. Ltd
Bangalore
09.2014 - 10.2017
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Initiated and managed network test facilities to verify network hardness and resilience.
- Performed troubleshooting for Juniper, Cisco and packet analysis.
- Managed, tracked and coordinated problem resolution and escalation processes.
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
- Collaborated with vendors to identify best options for optimizing network performance.
Intern
Intel India Pvt Ltd
Bangalore
06.2013 - 07.2014
- Assisted with projects by applying strong analytical skills and studies.
- Implemented a fully automated set up for conducting tests on different mobile platforms for various use cases (CDMA , 3G, Wi Fi) for different software releases.
- Successfully demonstrated the functioning of the system to the then India Head of Research and Develop ment.
Education
Executive MBA - General Management
IIM
Kozhikode, India 04.2021 - 04.2022
M.Tech - Digital Electronics And Communication Systems
PES Institute of Technology
Bangalore, India 09.2012 - 09.2014
Bachelor of Engineering - Electronics And Communication
Vidya Vardaka College of Engineering
Mysore, India 08.2008 - 08.2012
XII - Science Education
Sadvidya Composite PU College
Mysore, Karnataka 05.2006 - 06.2008
X - General Studies
Maharshi Public School
06.1996 - 06.2006
Skills
- Incident priority assessment
- Effective communication
- Post incident reviews
- Resolution team engagement
- Dependable and Responsible
Certification
- ITIL V4 Foundation
Software
- PowerBi
- Microsoft Visio
Timeline
Major Incident Manager
NTT Ltd
02.2022 - Current
Operations Security Analyst
Accenture Solutions Pvt Ltd
06.2021 - 01.2022
Executive MBA - General Management
IIM
04.2021 - 04.2022
- ITIL V4 Foundation
04-2021
- Azure -900 Fundamentals
10-2020
Network Analyst
Accenture Solutions Pvt Ltd
10.2017 - 05.2021
- CCNA
04-2017
Network Engineer
IBM India Pvt. Ltd
09.2014 - 10.2017
Intern
Intel India Pvt Ltd
06.2013 - 07.2014
M.Tech - Digital Electronics And Communication Systems
PES Institute of Technology
09.2012 - 09.2014
Bachelor of Engineering - Electronics And Communication
Vidya Vardaka College of Engineering
08.2008 - 08.2012
XII - Science Education
Sadvidya Composite PU College
05.2006 - 06.2008
X - General Studies
Maharshi Public School
06.1996 - 06.2006