S Kajal
Hyderabad
Summary
Dynamic Senior Process Executive with expertise in Google My Business, and a proven track record in enhancing efficiency and delivering exceptional customer service. Skilled in problem-solving and active listening, successfully resolving customer inquiries and ensuring high satisfaction rates. Committed to meeting deadlines while optimizing processes for improved outcomes.
Overview
4
4
years of professional experience
Work History
Senior Process Executive, Active SME
Cognizant Technologies
06.2021 - 02.2025
- Company Overview: Client: Google. Project: LTO/HTO. GMB, or Google My Business, helps businesses and organizations manage their online presence across Google products, including Search and Maps.
- GMB, or Google My Business, helps businesses and organizations manage their online presence across Google products, including Search and Maps. This process deals with the edits made on Google My Business claimed listings by the Listing Owners, called GAIAs (Google Account and ID Administration).
- Planning and prioritizing work based on the resources available and the ETA (Estimated Time Allocation) / deadlines given by the manager.
- Completing a given task within the stipulated time.
- Clarifying the problems and doubts that arise in the process.
- Provided exceptional customer service by addressing inquiries, resolving issues, and offering information through phone, email, and chat, ensuring high customer satisfaction and retention.
- Reviewed customer service requests and provided solutions within specified timelines.
Education
B.COM - Computers
VANDANA DEGREE COLLEGE
03.2019
Skills
- Efficiency improvement
- MS Office
- Google My Business
- Problem solving
- Customer service
- Active listening
Accomplishments
- Certified for exemplary performance in the process with fast experience in effective and efficient operations
- Received the best performance award in Q1 and Q2 2023
- Organized events during the college days
- Organized events during the college days
Declaration
I hereby declare that the information furnished above is true to the best of my knowledge
Timeline
Senior Process Executive, Active SME
Cognizant Technologies
06.2021 - 02.2025
B.COM - Computers
VANDANA DEGREE COLLEGE