S. NIXON PAULRAJ

• Provided strong leadership to enhance team productivity and morale.
• Overseeing the business and guiding the employees to achieve the company goals.
• Client acquisition and new business deals.
• Developing the brand in franchise model FIFO and scale up the B2b business
• Developing and implementing comprehensive franchise & B2B marketing strategies to increase brand awareness and market share
• Focusing on marketing and finances.
• Led cross-functional teams to achieve project milestones and deliver high-quality results.
• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Improved team performance by providing comprehensive training and fostering a collaborative work environment.

Achievements:

• Developed the bakery unit to HACCP standard and achieved 90 % score in all TPA.
• Developed the franchise business in my organization and Identified new franchise partners in Chennai & ROTN.
• Contracts signed with corporate clients like,Compass India Pvt Ltd, Bank of America, Bank of New York, Shell Center Chennai, Fidelity, Vestas.
• Significant Sales growth of 38% on monthly turn over.
• Scaled up the business from scrap to 20 lakhs sales turn over PM in B2b Market.

• Managed and operated CIFO model “shell fuel station” retail fuel business as per SIMPL Industry standards.
• Effective P&L management, cash control, customer handling, Inventory Management, Vendor Management, Manpower
• Streamlined operations for cost reduction through process optimization and efficiency improvements.
• Increased revenue by developing and implementing strategic sales initiatives.
• Analyzed financial data to identify trends, inform decision-making processes, and optimize resource allocation for maximum profitability.
• Established performance metrics to evaluate progress towards goals and make necessary adjustments for continuous improvement.
• Set and monitored annual budgets for departments and entire business.

Achievements:

• Achieved young multi-unit retailer Award in 2019 for handling multiple sites.
• My enterprises rated above 4.8 for best fuel customer experience.
• Top performer in WSM (WET STOCK MANAGEMENT) in Tamilnadu region.

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
• Ensure all operations are carried on in an appropriate, cost-effective way.
• Maintain excellent levels of customer service.
• Develops and implements operational policies and procedures. Creates and implements operational strategies to drive the productivity, profitability and customer satisfaction of all stores.
• Design exceptional menus, purchase goods and continuously make necessary improvements.
• Cross-trained existing employees to maximize team agility and performance.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.

Achievements:

• Achieved the best “Train the Trainer” Award from my management.
• Consistently Maintained the QSA audit score above 90%
• Received Appreciation for “Best Mentor” for retaining the employees in the F&B retail by reducing the attrition Rate from 25% to 18%.

• Responsible for the revenue generated from a geographically assigned sales cluster by identifying new stores, servicing & retaining existing customers and targeting new business opportunities
• Acquiring the new properties after conducting several market surveys
• Identifying new potential properties Territory wise for brand expansion.
• Monitored data analytics to identify trends, opportunities, and areas of improvement within the cluster operations.
• Implemented trending initiatives to help drive sales across cluster.
• Analyzed sales data to manage cluster performance and make informed financial decisions.
• Managed cluster expenditure by adhering to set budget.

Achievements:

• Opened retail outlets in my territory in the given timeline.

• Identified the potential sites within my territory and reached as flag ship outlets in store performance.

• Reduced the stock shrinkage by 5% to 3 % by “Good Handling Practices” at the store level.

• Delivering the Brands through excellent visual impact by ensuring the store is merchandised to the highest standard
• Maximizing opportunities and drives sales & profit through all the products
• Using reports and data to identify and act upon store and area-wide commercial opportunities.
• Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
• Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.

• Excelled in every store position and regularly backed up front-line staff
• Managed schedules, accepted time off requests and found coverage for short shifts
• Trained and mentored new employees to maximize team performance.
• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

• Manage Theatre Operations budget lines, including staffing and weekly/monthly revenue plan
• Managing F&B Sales, Handling customer service, Handling patron issues, Maintaining staff strength, Handling the floor.
• Ensured customer satisfaction by swiftly resolving complaints and inquiries.
• Streamlined inventory management, reducing waste and improving availability of key products.