SABYASACHI DAS
Kolkata
Summary
Customer-focused professional with expertise in customer service and public relations. Skilled in delivering support and fostering relationships across diverse backgrounds. Strong communicator with adaptability and a proactive problem-solving approach. Experienced in fast-paced environments and eager for global opportunities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Deputy Manager
Spicejet LTD
Kolkata
04.2006 - Current
- Proven ability to deliver exceptional customer support while building rapport with individuals from diverse backgrounds, cultures, and professions.
- Recognized for strong communication skills, adaptability, and a proactive approach to problem-solving.
- Thrive in fast-paced, challenging environments and excel at quickly mastering new responsibilities.
- Extensive customer handling with highest safety standards.
- Managed day-to-day operations to optimize flight scheduling and resource allocation.
- Coordinated with departments to streamline passenger handling processes.
- Ensured compliance with authority regulations to maintain operational standards.
Station Manager
Spicejet LTD
Bangkok
07.2023 - 11.2025
- Managed daily operations of ground services for passenger and cargo flights, ensuring timely and safe handling.
- Oversaw aircraft turnaround processes to maintain timely departures and arrivals.
- Liaised with airport authorities to swiftly resolve operational issues, minimizing disruptions to flight schedules.
- Coordinated staff schedules to maintain compliance with regulations and optimize service delivery.
Duty Manager
Spicejet LTD
Kolkata
Current - 07.2023
- Supervised daily operations to maintain seamless flight schedules and high-quality customer service.
- Resolved customer complaints swiftly to elevate passenger satisfaction.
- Monitored operational performance to pinpoint improvement opportunities and enhance efficiency.
- Implemented standard operating procedures for enhanced service delivery and safety.
Station Manager
Spicejet LTD
Hong Kong
08.2018 - 03.2019
- Managed daily operations of ground services for passenger and cargo flights.
- Oversaw aircraft turnaround processes to maintain timely departures and arrivals.
- Developed and implemented standard operating procedures to streamline operations.
- Coordinated staff schedules to optimize service delivery and ensure regulatory compliance.
- Liaised with airport authorities to promptly resolve operational issues and maintain service continuity.
Education
DIPLOMA - Hotel Management
International Institute of Hotel Management
B.A - HOSPITALITY MANAGEMENT
International Institute of Hotel Management
Skills
- On-time Flight Coordination
- Station Management
- Monitoring and Reporting
- Policies and procedures
- Training & Development
- Team Supervision
- Customer Complaint Resolution
- Customer Service
- Customer Experience Facilitation
- Coordination / Liaising
- liaising between Departments & Agencies
- Ramp Handling and Operations
- Check-in and Boarding Procedures
- Departure Control Systems
- Computer Reservation Systems
- Baggage Make up and Breakup
- Preparation of Load and Trim
- Motivating Staff
- Leadership through Differentiation
- Customer Flow
Certification
- Load and Trim Certification for Boeing-737-800, 737-700 and Boeing 737-900er & Q400 series of A/C
- Departure Control System and Computer reservation system (Navitair)
- Dangerous Goods Regulations Awareness (cat-8, 9 and 10) Program, Spicejet Limited
- Manager and supervisor training, Spicejet Ltd
- Managers skill development training and introduction
Accomplishments
- Licensed in LOAD & TRIM for BOING 737 –700/ 800/900/Q400 series of aircraft
- Represent WB in all India Men’s Badminton tournament
- Twice awarded as the best staff of the month and staff of the quarter
- On July 2014 awarded with star of Spicejet and photo was published on Spicejet magazine
Linguistic
- English
- Hindi
- Bengali
- Nepali
Hobbies and Interests
- Surfing the net
- Sports
- Games
- Music
Aviation Experience
19, Airport Manager, Hong Kong, 2019, Highest safety standards, Adherence to laid down compliance by regulatory authority, 14+ years, Instrument in representing the IT dept in Station level as IT coordinator
Personal Information
- Passport Number: V5622569
- Father's Name: Samar Kumar Das
- Date of Birth: 04/02/82
- Gender: Male
- Nationality: Indian
Timeline
Duty Manager
Spicejet LTD
Current - 07.2023
Station Manager
Spicejet LTD
07.2023 - 11.2025
Station Manager
Spicejet LTD
08.2018 - 03.2019
Deputy Manager
Spicejet LTD
04.2006 - Current
DIPLOMA - Hotel Management
International Institute of Hotel Management
B.A - HOSPITALITY MANAGEMENT
International Institute of Hotel Management