Summary
Overview
Work History
Education
Skills
Accomplishments
Disclaimer
Timeline
Generic

Sachin Dhoke

Navi Mumbai

Summary

Dynamic HUB Operations Manager at HDB Financial Services Ltd. with expertise in loan disbursement and KYC compliance. Proven track record in process optimization and audit management, leading teams to enhance operational efficiency. Skilled in document verification and fostering collaboration, ensuring compliance and timely resolutions in high-pressure environments.

Overview

13
13
years of professional experience

Work History

HUB Operations Manager

HDB Financial Services Ltd.
Mumbai
03.2015 - Current
  • Oversaw daily operations, ensuring efficiency and adherence to quality standards.
  • Managed disbursement processes, including loan agreements, KYC, and sanction letters.
  • Executed pre- and post-disbursement compliance checks to maintain regulatory standards.
  • Led a team of operations executives in achieving operational objectives.
  • Engaged with vendors and external stakeholders to fulfill operational needs.
  • Streamlined processes to enhance efficiency and reduce turnaround time.
  • Tracked and updated collected PDD documents for timely completion.
  • Resolved file holds, reconciliations, and repayment issues promptly.

Process Associate (Operations)

TATA CONSULTANCY SERVICES
Pune
01.2014 - 03.2015
  • Working as a Process Associate on behalf of our client, BAJAJ FINANCE LTD., in mortgage loan processing, which includes home loans and loans against property.
  • Handling loan disbursement centrally with the team in Pune, at a PAN India location.
  • We use Finn-One for loan processing in the system and are familiar with the CAS, LMS (Lending), and PDC modules.
  • Scrutinizing KYC documents of customers per KYC norms and as per credit norms, verifying pre- and post-loan disbursement documents of the loan proposal, technical valuation report, property papers as per the legal report, credit property visit report, FI, and FCU report.
  • Raising queries to the concerned branch in case of any issues or complexities.
  • Loan restructuring: downsizing, rescheduling, or rebooking if required.
  • Cancellation and reissue of cheques in the system.
  • Updating ECS, PDC, and escrow account details in the PDC module of the loan proposal.
  • PDD and OTC management, and maintaining MIS.

Executive

E-Nxt Financial Ltd.
Mumbai
12.2011 - 12.2013
  • Processed cases from multiple channels within Loan Origination System, meeting established turnaround times.
  • Accepted and evaluated applications during Inward Task, progressing through BDE, ADE, and CAM stages.
  • Assessed potential schemes and policies according to company guidelines.
  • Conducted regular screenings based on feedback from Credit, Sales, and RCU departments.
  • Ensured proper case closure with comprehensive feedback provided to business stakeholders.
  • Rectified processes in accordance with scheme and policy conditions for accurate reporting.
  • Generated reports reflecting the outcomes of processed applications and case closures.

Education

Bachelor of Arts -

G. N. KHALSA COLLEGE
Matunga, Mumbai
01.2006

H.S.C -

G. N. KHALSA COLLEGE
Matunga, Mumbai
01.2003

S.S.C -

Maharashtra Board
Mumbai
01.2001

Skills

  • Loan disbursement
  • KYC compliance
  • Document verification
  • Process optimization
  • Audit management
  • Team leadership

Accomplishments

  • Won the HDB High Flyers Club Awards 2022 for a superlative level of performance over the last three years
  • Won the HDB Rewards and Recognition award as the best 'Star Performer' for continuous performance from Pan India
  • Won a TCS Star Performer Award for outstanding performance during the period from January 2014 to September 2014

Disclaimer

I hereby declare that all the information provided by me in this application is factual and correct to the best of my knowledge and belief

Timeline

HUB Operations Manager

HDB Financial Services Ltd.
03.2015 - Current

Process Associate (Operations)

TATA CONSULTANCY SERVICES
01.2014 - 03.2015

Executive

E-Nxt Financial Ltd.
12.2011 - 12.2013

Bachelor of Arts -

G. N. KHALSA COLLEGE

H.S.C -

G. N. KHALSA COLLEGE

S.S.C -

Maharashtra Board

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Sachin Dhoke