Sachin Kumar
Bengaluru
Summary
Experienced procurement professional adept at optimizing supply chain processes and fostering vendor partnerships. Demonstrated success in enhancing procurement efficiency and fostering a collaborative team atmosphere. Recognized for reliability and adaptability, with a proven track record in negotiation and analysis.
Overview
11
11
years of professional experience
Work History
Procurement Operations Analyst
Juniper Networks India Pvt Ltd
03.2023 - Current
- Handle Procurement Operations which includes PR validation and Contract management based on commodities
- Negotiate contracts with key suppliers, achieving cost savings and improve contract terms and conditions to mitigate risks
- Perform PR validation against contracts for tactical and strategic buying
- Monitored incoming contracts and service agreements for correct pricing, information and data integrity handling 15-20 contracts per day
Procurement Operations Analyst
Accenture India Pvt Ltd
09.2020 - 03.2023
- Accenture Solutions Private Limited - Project Penguin, Bengaluru
- Worked as Contract Analyst for Procurement Operations which included Contract Management and PR validation
- Ensured Service Legal Agreement (SLA) of 2 hours are met maintaining productivity, quality and relevant dashboard
- Participated in planning and evaluation meetings to identify problems and propose business solution
- Efficiently resolved reconciliation discrepancy in timely manner reducing TAT from 20 hrs
- To 3 hrs
- Initiated and managed IT Transformation - Automation of process
Process Associate
Accenture India Pvt Ltd
01.2018 - 09.2020
- Accenture Solutions Private Limited - Project Bluebird, Bengaluru
- Experience in O2C-Client Back Office Operations which involves Fraud Investigation and end to end monitoring of cases
- Identified and suggested remedies or areas of improvement based on detailed daily reports and analysis with key metrics that led to a 40% increase in productivity
- Assessed incident priority based upon impact to business and escalated issues as necessary reducing escalation by 60%
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact improving CSAT scores by 90%
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution maintain TAT of 2hrs
- Updating status reports daily, prepare and manage Daily, Monthly and Quarterly reports
Customer Solutions Rep II
Hewlett-Packard Globalsoft Private Limited
01.2014 - 10.2017
- Supported & handled team of 16 members for Custom Account and managed day to day operations of team and ensured Team SLA are met showing outstanding leadership skills
- Scheduled weekend calls to provide consolidated reports to Project Manager's with key metrics and ensured 100% TAT
- Improved operations through consistent process improvements to improve TAT by 1hr
- Participated in continuous improvement by generating suggestions, scheduling, engaging in problem-solving activities to support teamwork to reduce escalations by 40%
- Resolved problems and improved operations increasing The customer satisfaction rating to 9.5
Education
Bachelor of Computer Applications - Computer and Information Sciences
National Degree College
Bengaluru06.2014
Skills
- Critical analysis
- Procurement process improvement
- Strategic sourcing
- Data analytics
- Process automation
- Category management
- Microsoft Excel
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Excellent communication
Languages
English, Hindi & Kannada (English, Hindi & Kannada)
Awards
Awards and Recognition, Awarded Promising New Comer, Extra-Miler and Top Performer at Hewlett Packard Enterprise, Received multiple appreciations from Project Manager's and Accounts Delivery Manager for Custom Account, Awarded Top performer & Star of Business multiple times
Timeline
Procurement Operations Analyst
Juniper Networks India Pvt Ltd
03.2023 - Current
Procurement Operations Analyst
Accenture India Pvt Ltd
09.2020 - 03.2023
Process Associate
Accenture India Pvt Ltd
01.2018 - 09.2020
Customer Solutions Rep II
Hewlett-Packard Globalsoft Private Limited
01.2014 - 10.2017
Bachelor of Computer Applications - Computer and Information Sciences
National Degree College
Similar Profiles
Debjyoti PaulDebjyoti Paul
L4- CFTS (TAC) at Juniper Networks India Pvt. LtdL4- CFTS (TAC) at Juniper Networks India Pvt. Ltd
Kayathri Devi A G Kayathri Devi A G null
Procurement &Contracts Manager at Juniper Networks India Pvt LtdProcurement &Contracts Manager at Juniper Networks India Pvt Ltd
VENKATESHWAR RAO TAKKARSUVENKATESHWAR RAO TAKKARSU
CONSULTANT at Juniper Networks India Pvt LtdCONSULTANT at Juniper Networks India Pvt Ltd