Summary
Overview
Work History
Education
Skills
Accomplishments
Education
Certification
Timeline
Generic
Sachin Kumar Sharma

Sachin Kumar Sharma

Noida,UP

Summary

To secure a challenging position in a reputable organization to expand my learning, knowledge, and upgrade skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
I am looking for an opportunity to excel in Professional career.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Deputy Cluster Manager

ZEPTO PVT LTD
Noida
10.2024 - Current
  • Coordinated multiple store cross-functional teams to develop strategies for peak periods, ensuring seamless handling of increased volumes.
  • Directed daily operations to maximize efficiency and productivity.
  • Led a team of over 325 employees, prioritizing performance management to enhance service quality.
  • Streamlined operational processes across various supply chain functions.
  • Cultivated a culture of continuous improvement, promoting innovation and best practices for operational excellence.
  • Managed daily operations and workflows across multiple clusters.
  • Developed staff schedules to optimize resource allocation and efficiency.
  • Implemented inventory control systems to maintain stock accuracy.
  • Coordinated communication between upper management and operational teams.
  • Analyzed performance metrics to identify areas for improvement.
  • Oversaw compliance with safety regulations and company policies.
  • Led initiatives to enhance customer service and satisfaction levels.

Hub Incharge

Flipkart Pvt. Ltd.
Delhi
01.2020 - 10.2024
  • Managed last mile operations at Mayur Vihar-XD and Usmanpur XD, ensuring timely grocery deliveries.
  • Enhanced output of over 200 employees through coaching, discipline, and appraisal of performance.
  • Implemented manpower planning strategies to optimize workforce efficiency and resource allocation.
  • Conducted root cause analyses on large crate reports and customer complaints to improve service quality.
  • Monitored system performance levels and functions to maintain operational integrity.
  • Developed financial forecasts for strategic planning, driving profitability initiatives.
  • Customized customer experiences to enhance satisfaction and build brand loyalty.
  • Coordinated cross-team solutions, significantly reducing production errors and improving efficiency.

Team Leader

Medlife International Pvt. Ltd.
11.2017 - 12.2019
  • Owned departmental recruitment activities, including talent pool management, interviewing, shortlisting and onboarding.
  • Developed open and professional relationships with team members to facilitate effective issue resolution.
  • Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
  • Tactfully handled complaints from staff, management and clients using excellent problem-solving and dispute resolution skills.
  • Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
  • Controlled, regulated and delegated finances within team, ensuring all expenses stayed within budget.
  • Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
  • Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
  • Fuelled workforce improvement by conducting annual appraisals, spearheading professional development initiatives and expertly managing talent.
  • Coached and mentored warehouse team members to achieve multiple promotions.
  • Overhauled staff training programme to elevate delivery of outstanding customer service.

Team Leader

Flipkart Pvt. Ltd.
09.2014 - 10.2017
  • Handling e-commerce shipment outbound processing .
  • Handling all inbound & outbound Shipments .
  • E-commerce shipment delivery Management .
  • E-commerce NDR validation .
  • Daily forward MIS report to management .
  • Ensure lose cases should be zero .
  • To Increase margins & reduce operations cost through efficient store operations.
  • To deliver superior Customer service & adherence to process management.
  • People leadership, Motivation and retention followed by company values & culture.
  • To create seamless customer service orientation among store employees by ensuring timely and efficient customer service.
  • To implement marketing plans for the store & drive sales promotion initiatives, events.
  • Minimize shrinkage through accurate billing, stock accuracy, making the associates vigilant about potential shoplifting cases, merchandise handling etc.

Channel Executive

DTDC Courier & Cargo
02.2012 - 09.2014
  • New franchisee appointment .
  • Providing Promotion Material (Branding ) .
  • Proper documentation of channel partner .
  • Target Fixing to BDE Executive.
  • Franchisee relationship management .
  • Responsible for franchisee agreement renewal .
  • Business development .
  • Performance report flash to franchisee & BDE Executive
  • Maintain good working relationship ,Co-ordination ,discussion and communication.
  • Understand the company's goal and purpose so that will continual to enhance the company 's performance .
  • Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.
  • Present to and consult with mid and senior level management on business trends with a view to developing new services, product , and distribution channel partners .
  • Identify opportunities for campaigns, services , and distribution channels that will lead to an increase in sale.

Education

Post graduation - Political Science

rohilkhand University
Bareilly, UP
2012

Graduation - Economics

rohilkhand university
Bareilly, UP
2010

12th -

UP Board
Uttar Pradesh
2006

10th -

UP Board
Uttar Pradesh
2004

Skills

  • Time management
  • Troubleshooting
  • Strategic planning
  • Customer focus
  • Vendor and cost management
  • Cost-effective solutions
  • Expense oversight
  • HubSpot CRM expertise
  • Innovation
  • Results-oriented approaches

Accomplishments

  • Secured "BEST HUB PERFORMER" during BBD' 2021.
  • Achieved " Best COVID R & R Facility" at PAN INDIA Level.
  • Achieved "OPERATIONAL EXCELLENCE " Award in 2022.

Education

other,other,other,other

Certification

  • Yellow Belt Certicification at Flipkart Pvt. Ltd.
  • Certification in Food Safety, Inclusion & Diversity, Casper , People Management, Business Continuity management.

Timeline

Deputy Cluster Manager

ZEPTO PVT LTD
10.2024 - Current

Hub Incharge

Flipkart Pvt. Ltd.
01.2020 - 10.2024

Team Leader

Medlife International Pvt. Ltd.
11.2017 - 12.2019

Team Leader

Flipkart Pvt. Ltd.
09.2014 - 10.2017

Channel Executive

DTDC Courier & Cargo
02.2012 - 09.2014

Post graduation - Political Science

rohilkhand University

Graduation - Economics

rohilkhand university

12th -

UP Board

10th -

UP Board

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